Home Care Operations Assistant
- Continually recruit caregivers to maintain pool of eligible and available caregivers.
- Process applications/employment inquiries.
- Conduct pre-screens and/or in-persons virtual interviews with potential candidates; provide hiring recommendations to Operations Leadership.
- Schedule client shifts with eligible caregivers whose knowledge, skill and availability matches the service needs of the client.
- Communicate new assignments and/or scheduling changes to caregivers and clients.
- Maintain accurate schedules for clients in the agency’s CRM system.
- Answer and promptly respond to client inquiries via phone calls, texts and emails
- Periodically check for missed phones calls, texts and emails.
- Perform intake of service inquiries received with the goal of providing solutions and setting up an in-person assessment for services.
- Ensure all client paperwork is completed at intake and properly entered into agency’s CRM system for accurate billing.
- Other duties as assigned by Operations Leadership.
- High School graduate or equivalent.
- Two years of related experience; knowledge of HR and home health care required
- Must possess excellent written and verbal communication skills, telephone etiquette, and be able to interact effectively with people from diverse backgrounds with a strong customer service orientation.
- Must possess exceptional organizational skills and follow-through and be comfortable utilizing various technologies and computer programs.
- Able to exercise initiative, problem-solve and apply sound judgment.
- Able to work under pressure and manage multiple demands simultaneously.
- Must present a positive and professional business image.
- Read, write, speak, and understand English as needed for the job. Fluency in a second language is a benefit.
- Valid driver’s license and reliable vehicle with valid insurance
- Must have an active State of Florida Level 2 Background Check or pass one
- Be available as required for on-call duty outside of normal office hours.
- Competitive salary based on experience
- Eligibility for performance-based bonuses
- Liability Insurance
- Worker’s Compensation
- Reemployment Benefits
- Paid Time-Off (PTO)
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