VIP IT Support Specialist

GCyber is hiring a VIP IT Support Specialist, to support our newly awarded United States Coats Guard (USCG) Maverick contract.

As the IT Support Specialist , you will:

• Possess strong technical skills in hardware/software, networking basics, and troubleshooting, paired with soft skills in communication, problem-solving, and customer service.
• Demonstrate attention to detail, time management, and adaptability to keep pace with evolving technology.
• Provide immediate IT support to the Admiral and his team under the eVIP Program, ensuring rapid restoration of operations.
• Resolve issues across computer hardware, software, and mobility devices (iPhone, iPad) in office environments.
• Handle unclassified systems directly and escalate classified system issues to the SIPR Helpdesk Lead as needed.

Minimum Qualifications and Experience

• Active DoD Secret clearance
• Bachelor’s degree with 5-8 years (or commensurate experience)
• 8570 IAT II certification (i.e., Security+, CCNA-Security, CND, CySA+, GCSP, GSEC, SSCP)
• Knowledge of ServiceNow Ticketing System.
• Knowledge of M365 applications
• Experience with Remote Tools: Virtual Private Network (VPN) and MANTA

Our Benefits

GCyber is committed to the well-being and development of every employee. Our benefits are designed to support your personal and professional goals, from health and wellness programs to retirement savings and career development opportunities. Highlights include:

• 26 Days of Paid Leave + Annual PTO Increase
• An extra day of paid leave for every year of employment with GCyber
• Paid Parental Leave
• Additional Leave Allowances for Military Duty, Jury Duty, and Bereavement Leave
• 401(k) Matching
• 100% Company-funded Disability Insurance
• 90% Company-Funded Health, Dental, and Vision Insurance, with contributions to insurance benefits for spouses, children, and family members
• Training and Professional Development Plans
• Commuter Benefits Plan
• Parking and Transportation Allowance

Equal Opportunity Employer

GCyber is an Equal Opportunity Employer. This means you don't have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability.

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