Home Health Marketing Platform Coordinator

Platform Coordinator:
*This is a remote opportunity in the Florida area. Must be a Florida resident to be considered.

Are you looking to make a difference in patients’ lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most – at home.

Pinnacle Home Care, Florida’s largest Medicare-certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for a Platform Coordinator to join our award-winning team.

Key Responsibilities:

• The Platform Coordinator will need to have organizational skills with the ability to effectively prioritize and complete tasks to support Care Coordinators with platform referrals.
• Coordinates to process patient referrals from Navi, Allscripts, Epic NCH, and Power Chart, as well as other referral platforms.
• Must be detail-oriented, possess the ability to multitask, and be open to cross-functional training in all departments.
• Displays a high level of patient focus that works directly with Care Coordinators, Case Managers, Physicians/PCP(s), insurance representatives, outside vendors, and other medical personnel.
• Pulls referrals off platforms to accept/decline, Reviews documents, confirms, and processes the referral through Intake using Pinnacle’s EMR.
• Responds to Care Coordinator inquiries regarding referral status promptly.
• Responds to all inquiries with a resolution to concerns and or discrepancies.
• Coordinates and communicates with the appropriate team regarding any changes or updates to the patient’s payer source on time.
• Meet productivity goals as assigned by the direct supervisor.
• Complies with HIPAA regulations on all accounts.
• All other responsibilities assigned by leadership.

Qualifications:

• Must have a GED or High School Diploma, Associate's, or Bachelor’s Degree in a related field preferred.
• Ability to manage conflict, stress, and multiple simultaneous work demands in an effective, professional, positive manner. Analyzing and reconciling complex issues.
• Constructively working when faced with high workloads and deadlines.
• Follows directions and respectfully requests clarification when needed.
• Identifies needs and opportunities and presents them to the supervisor with recommended solutions.
• Ability to work independently with minimal supervision while collaborating with other team members, build and maintain relationships, and be results-driven.
• Prepare and analyze appropriate reports and other business correspondence.
• Always maintain a positive demeanor while contributing to a climate of collaboration and cooperation.
• Possesses excellent written, verbal, and listening communication skills.
• Foster two-way communication.
• Address customer concerns in a courteous and timely manner.
• Strong organizational and time management skills.
• Working knowledge of EMR database: Allscripts, Navi, Epic NCH, Power Chart.
• EMR (Electronic Medical Record) systems experience.
• Proficient with Microsoft Word, Excel, and Outlook software.
• Efficient multi-tasker who is comfortable working with a variety of tasks including, but not limited to, communicating via phone with Physicians/Physicians office, company stakeholder, vendors, etc.
• Possesses good customer relations skills and a commitment to providing quality service.
• Must possess excellent prioritization and time management skills.
• Must be able to communicate effectively and clearly.
• Reside in Florida, USA.

Why Choose Pinnacle?

• Personalized, One-on-One Care : Help patients heal and regain their independence by delivering individualized care in the comfort of their homes.
• Growth & Stability : Over two decades as Florida’s largest home health agency.
• Ongoing Professional Development : Free Continuing Education Units (CEUs) to support licensure and career advancement.
• Competitive Benefits & Perks : Including Daily Pay (work today, get paid tomorrow!) and an employee referral program where you can earn rewards.
• Recognized Excellence : Ranked as a USA Today Top Workplace.
• Flexible Scheduling : Enjoy a schedule that aligns with your personal priorities.
• Supportive & Fun Culture : Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment.

Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race, religion, age, gender, national origin, disability, veteran status, or other legally protected characteristics.

Be part of a company that empowers clinicians to make a difference in the lives of over 10,000 patients across Florida every day. Apply now!

About Pinnacle Home Care Inc.:

Pinnacle has 16 locations throughout Florida hiring for Healthcare Sales Professionals, Clinical Managers, RNs, LPNs, PTs, PTAs, SLPs, OTs, OTAs and other Healthcare positions. If you don't see a role that meets your skill set on the job board, send us your resume directly to [email protected] Please include your full name and location! We look forward to assisting you in exploring career opportunities with Pinnacle Home Care! About Us: Pinnacle Home Care, the largest home healthcare provider in Florida, has proudly served our communities for over two decades. We are a team driven by a passion for home healthcare with an unwavering commitment to the well-being of our patients and their families. At Pinnacle, we foster a forward-thinking, collaborative workplace culture. This has earned us multiple recognitions including the Top Workplaces USA award – a testament to our focus on supporting and empowering our employees. We offer a comprehensive suite of services, including skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work and home health aide support to more than 10,000 patients across our service areas. We strive to help seniors thrive, not only under our care, but long after our services are complete. At Pinnacle, we are proud to make a meaningful difference in the lives of patients and their families every day. Join us in our mission to deliver compassionate healthcare where it matters most – at home.