Operations Associate (Jacksonville)

Company Description

Finch Investment Group (FIG), a private investment and asset servicing firm, is seeking a highly motivated and energetic Operations Associate. The firm, based in Jacksonville, FL, has collectively purchased, managed, and serviced more than $2.4 billion in delinquent property tax liens for more than 650 taxing jurisdictions.

Role Description

The Operations Associate plays a critical role in supporting Finch Investment Group’s data integrity, administrative workflows, and client service functions. This position ensures FIG’s operations run with accuracy, efficiency, and professionalism. The ideal candidate is detail-oriented, highly organized, and comfortable managing large datasets, complex documentation, and frequent communication with external partners.

This role requires strong execution skills, a commitment to precision, and the ability to thrive in a deadline-driven environment. As a key contributor to the operations team, the Operations Associate helps uphold FIG’s high standards in servicing property tax lien portfolios across hundreds of jurisdictions.

Responsibilities:

Administrative

• Organize, prepare, and process documents for mailing
• Verify documents for accuracy and completeness
• Save and meticulously organize documents in FIG’s web-based system and cloud storage environment
• Triage physical mail and digitally scanned mail

Client Service

• Assist with inbound and outbound communication with tax collectors, treasurers, and taxpayers
• Monitor various email inboxes and phone lines
• Call towns, districts, and vendors to resolve issues
• Log all calls and conversations into FIG’s database immediately after each interaction
• Maintain a professional and highly responsive approach

Data

• Input clean and accurate data into FIG’s system
• Reconcile large datasets in Excel
• Normalize external data for internal systems

Qualifications

• 3+ years of operations/administrative experience
• Bachelor’s degree in Business Management or a related field, or 5+ years of relevant professional experience
• Proficiency with Excel and related data entry tools
• Strong verbal and written communication skills, along with solid project management abilities
• Ability to work effectively in a deadline-driven environment with a focus on accuracy

Salary & Benefits

• Base salary + comprehensive health insurance (multiple plan options)
• PTO, sick leave, and company-paid holidays
• 401(k) / Roth IRA match (after 12 months of employment)
• Hybrid work schedule (combination of in-office and remote days)