Front Desk (Patient Services Specialist)
- Monitoring and reacting to patient feedback
- Monitoring the flow of patients and directing as appropriate
- Answering and attending to all telephone calls in a timely manner
- Responding to queries in accordance with the privacy policy
- Having a breadth of service knowledge to respond to patient queries
- Providing support to Physicians and other internal customers, as required
- Assist with patient questions regarding billing and insurance payments
- Maintenance and improvement of the patients' waiting room
- Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization
- Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols Maintaining the Integrity of Patient Records
- Scheduling Physician appointments with regard to availability & appropriate timeframes
- Undertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit
- Admitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointments
- Registering new patients in a timely manner and ensuring the accuracy of personal and billing details
- High School Diploma or equivalent
- Demonstrated ability in an administrative role within a busy, customer focused environment
- Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.
- Proven experience to work effectively both independently and in a team environment.
- Knowledge of patient billing systems and related funding mechanisms.
- Ability to use clinical administration systems, as well as Microsoft Office software
- Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values.
- Flexible approach to work
- Travel as required to other centers
- Experience in healthcare preferred
- Own your development, learn every day and be part of GenesisCare's rapid growth
- Internal career development opportunities globally in USA, UK, Spain & AU
- Thriving close-knit culture and communities and supportive environment with encouragement to live your highest potential
- Ongoing opportunities for professional development to keep up to date with current clinical practices in a rapidly developing global organisation
- A rewarding purpose-led organisation that provides positive outcomes to patients everyday
- The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for cancer treatments & heart disease
- Fast paced, high performing & agile working culture with lots of change due to our rapid growth
- All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling
- Learn and grow with our award-winning development programs
- Free access to thousands of LinkedIn training courses
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