Museum Gift Shop Manager

**Job Title: Museum Gift Shop Manager**

**Location:** Miami, FL

**Position Type:** Full-Time

**About Us:**
We operate a museum gift store and cafe at one of Miami's renowned museums.

**Job Description:**

The Museum Gift Shop Manager is responsible for overseeing the daily operations of the museum gift shop, ensuring an exceptional shopping experience for all visitors. This role requires a dynamic individual who is passionate about cultural education, art, and customer service. The Gift Shop Manager will lead a team, manage inventory, and collaborate with other museum departments to enhance the overall visitor experience.

**Key Responsibilities:**

- **Leadership and Team Management:**
- Recruit, train, and supervise gift shop staff, ensuring high levels of motivation and teamwork.
- Develop staff schedules to optimize coverage during peak and off-peak hours.
- Conduct regular performance evaluations and provide ongoing training and support.

- **Sales and Customer Experience:**
- Drive sales growth by implementing effective merchandising strategies and promotions.
- Develop and maintain an inviting atmosphere that enhances customer satisfaction and encourages repeat visits.
- Address customer inquiries and concerns promptly and professionally.

- **Inventory Management:**
- Oversee inventory control, including purchasing, stocking, and managing vendor relationships.
- Conduct regular audits of stock and implement effective inventory management practices to minimize loss.
- Analyze sales data and trends to inform purchasing decisions and improve product offerings.

- **Financial Oversight:**
- Prepare and manage the gift shop budget; monitor expenses and revenue to ensure financial goals are met.
- Maintain accurate financial records and prepare reports as needed.
- Oversee daily cash handling procedures and ensure adherence to financial policies.

- **Collaboration and Program Development:**
- Work closely with exhibit curators and educational programming staff to curate product offerings that align with current exhibits and museum themes.
- Plan and execute special events, promotions, and seasonal campaigns to boost shop visibility and sales.
- Participate in community outreach initiatives to promote the gift shop and museum activities.

**Qualifications:**

- Retail Management, Museum Studies, or a related field preferred.
- Previous experience in retail management, preferably in a cultural or museum setting.
- Strong leadership skills with the ability to motivate and manage a diverse team.
- Excellent customer service skills and a passion for engaging with visitors.
- Proven ability to analyze sales data and make informed inventory decisions.
- Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
- Proficient in retail management software and Microsoft Office Suite.

**What We Offer:**

- Competitive salary and benefits package.
- Opportunities for professional development and training.
- A dynamic and collaborative work environment within a vibrant cultural institution.
- The chance to engage with and inspire visitors through unique products and educational programming.

**How to Apply:**

Interested candidates should send a resume and a cover letter outlining their qualifications and interest in the position to [email address] by [application deadline]. In your cover letter, please include your vision for enhancing a museum gift shop experience.