Client Experience Manager
- Ensures client care interventions meet the personal, physical, and cognitive needs of each client to maximize care and client capacity, identity, independence, choice, and opportunity for social interactions
- Manages the client experience and hospitality services to ensure quality care and services to all clients by evaluating the therapeutic milieu and overseeing initiatives to ensure client satisfaction and experience
- Supervises sponsorship, orientation, peer leader, and Alumni programs
- Supervises on-site, off-site, and virtual client recreational and alumni activities
- Identifies and drives client experience project concerns to resolution by developing recommended client experience intervention and escalating unresolved items to the leadership team in a timely manner
- Manages both individual and integrated client experience projects of high impact and high priority to the facility. Engages with project stakeholders to oversee cross-functional dependencies
- Mitigate risks in the clinical environment while providing oversight for project and environmental issues
- Evaluates and monitors process improvement projects to ensure that strategic priorities are met and are aligned with goals and objectives of the organization.
- Communicates appropriate corrective measures and disseminates client experience project information to team members and stakeholders in a concise, accurate, and professional manner
- Drives initiation for projects of medium complexity by assigning delivery of resources
- Supervises, plans, manages, and monitors multiple cross functional client experience projects through implementation including scope, changes, risk, and quality
- Acts as primary contact to establish key stakeholder requirements and project objectives in areas of client experience
- Conducts daily positive experience reviews, addressing client needs and concerns to ensure positive client experience
- Manages monthly key performance indicators as it relates to online reviews, and implement new environmental strategies to improve the overall review ratings of facility
- Tracks trends in client engagement behaviors, present findings to leadership, and respond to client compliant inquiries within a reasonable standard
- Monitors client outcomes ensuring compliance with community and state regulations
- Monitor and manage therapeutic milieu by handling client needs and concerns
- Supports and practices the philosophy, objectives, and standards of clinical department to ensure quality care to all clients
- Attends community marketing and educational events
- Other tasks as assigned
- High School Diploma required; Bachelor's Degree preferred.
- Strong product knowledge and understanding of the RECOVERY call flow process
- Knowledge of addiction and drug treatment preferred.
- Ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar. Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; and participates in meetings.
- Excellent computer-based and telephonic skills.
- Exceptional and demonstrable customer service skills.
- Ability to strategize, persuade and negotiate.
- Strong goal setting skills and goal achievement history.
- Ability to multi-task and successfully prioritize workload.
- Excellent problem solving and decision-making skills.
- Willingness and ability to work in a fast-paced working environment over an extended period.
- Working knowledge of Microsoft Word, Excel, and Outlook.
- Prolonged sitting at a desk
- Must be able to lift 15 pounds at a time
Recommended Jobs
Cocinero de burrito y Sandwiche
Job Description Job Description Benefits: ~401(k) ~401(k) matching ~ Training & development Descripcin de la Empresa The Catching Group es un grupo de gestin de gastronomica con sede…
TENDER CAPTAIN
TENDER CAPTAIN The Tender Captainensures safe and efficient operation of the tender as well as safety and comfort of all guests,visitors,and tender teamonboard, following all applicable regulations, …
Motorcoach Operator
Experienced Motorcoach Operators for designated overnight line run to Athens. This run start in Jacksonville at 8:45 pm and will arrive in Athens at 6:20 am, where you will be dispatched to a nearby …
Trust Account Bookkeeper
Trust Account Bookkeeper DETAILS OF THE FIRM Look no further if you want a place where you look forward to working each morning! We are always searching for people who focus on their profession an…
Water Quality Technician (Pool Cleaner)
Metro Lagoons is growing fast, and we are looking for motivated individuals to grow with us! Looking for a schedule that fits your life? We've got openings across all shifts: mornings, afternoons, e…
Housekeeping
Job Description Job Description We are looking for someone who is dependable and interesting working at Hospice. Must pass background and drug testing. The days we looking for is from Saturday th…
Receptionist - State Farm Agent Team Member
Job Description Job Description Benefits: ~401(k) matching ~ Bonus based on performance ~ Company parties ~ Competitive salary ~ Dental insurance ~ Free food & snacks ~ Health insur…
Medical Assistant
Job Description Job Description We are seeking a Medical Assistant to become a part of our team! You will perform clinical skills such as vital signs, EKG, Injections, phlebotomy, and documentati…
Medical Accounts Receivable Specialist - Home Infusion
Prosper Infusion is a national home infusion company located in Tampa, FL that is seeking a Medical Accounts Receivable Specialist. This is an in-office position. Follow up of aging A/R of assign…
Sales Administrator
Job Description Job Description We are seeking a Sales Administrator to join our exciting team, BIZ Karts is pushing to expand its growing client base in North and South America! You will be resp…