BANQUET SERVER

Job Description

Job Description

Job Summary: On-Call Banquet Staff – This position is On-Call and will be scheduled to work as needed; the number of shifts/hours per shift/event is not guaranteed. Anticipate guests’ needs and exceed customer service expectations. Efficiently and properly perform all service standards.

Are you a hospitality professional with experience in banquets and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire an ON-CALL Banquet Server.

Are you a hospitality professional with experience working at banquet events in an indoor-outdoor setting, and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire an ON-CALL Banquet Server.

This position offers complimentary parking and a free meal per work shift. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today!

ABOUT FISHER ISLAND CLUB HOTEL & RESORT

Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do.

It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages, we are pleased to offer a variety of excellent benefits and career growth opportunities.

Primary Responsibilities:

• Perform all banquet/event side work as designated by the Banquet Manager.
• Assist with the complete setup and breakdown of the banquet/event area.
• Maintain a high level of cleanliness and awareness of sanitary practices.
• Presents ordered choices in a prompt and efficient manner.
• Maintains dining ambiance with an enthusiastic attitude.
• Prepares room for dining by setting tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
• Protects establishment and guests by adhering to sanitation, safety, and alcohol beverage control policies.
• Helps guests select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.
• Transmits orders to the bar and kitchen by recording patrons’ choices and identifying patrons’ special dietary needs and special requests.
• Keeps kitchen staff informed by noting the timing of meal progression.
• Serves orders by picking up and delivering patrons’ choices from the bar and kitchen and delivering accompaniments and condiments from service bars.
• Responds to additional patron requirements by inquiring about needs and observing the dining process.
• Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to guest spills or other special needs.
• Maintain composure in a fast-paced environment.
• Relay important information about orders, allergies, and special requests to the Banquet Manager/Banquet Captain.
• Respond urgently and appropriately to any concerns.
• Present in professional appearance and mannerisms.
• Report to the Banquet Manager/Banquet Captain any need for housekeeping and/or repairs of the banquet equipment.
• Must be able to set tables to specifications, carry trays, and have an excellent customer service experience.

Job Qualifications / Requirements

• High school diploma or GED
• Minimum 3 years of banquet/event serving experience preferred.
• Needs to meet state minimum age requirements (if alcohol will be served).
• Must be able to meet the physical demands of the job: stand for long periods of time, climb stairs, lift, carry, and maintain a weight of up to 50 lbs.
• Ability to walk/stand on various surfaces, sand, grass, tile, concrete, etc.
• Must use arms and hands to carry, reach, serve, clean, organize, prepare, and store, etc.
• Must possess Food Handler/Responsible vendor certification.
• Work is performed in either or both indoor/outdoor settings.
• Must stand and walk for the duration of a scheduled shift/event. Including room breakdown to include plates, glassware, cutlery, linens etc.,
• Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding.
• Extreme attention to detail and quality
• Ability to follow verbal directions in a fast-paced and dynamic environment
• Excellent interpersonal and customer service skills.
• Ability to work efficiently in a fast-paced and dynamic team environment.
• CPR/AED certification is beneficial