SHIFT MANAGER - BEVERAGE

Job Description

Job Description

Overview

OUR COMMITMENT TO SERVICE:

We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.

Responsibilities

This position is responsible for serving as the managerial presence for the Beverage Dept. in managing all aspects of Beverage Service & Operations during assigned shift. The position will supervise the assistant managers and supervisors in their respective roles in observing team members for safe alcohol service, protection of assets and holding team members accountable for maintaining a high level of performance including the delivery of memorable sincere service.

Essential duties include, but are not limited to:

• Oversees interviewing, hiring, training, floor service, and operational responsibilities for the Beverage Department
• Focuses on bar operations and infrastructure of the Beverage Department
• Drives Team Member satisfaction with ongoing training and development
• Other assignments as directed
• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures

Qualifications:

• High School diploma, GED, or equivalent required
• Associates or Bachelor’s Degree in related discipline preferred
• Minimum of 3 years of food or beverage management experience required, or an equivalent combination of education and experience
• Proficient knowledge of Microsoft Office, Excel, and Word is required
• Familiarity with Stratton Warren purchasing system and POS procedures on Info-genesis platform preferred
• Must be familiar with and demonstrate a commitment to ensuring responsible alcohol service for all casino guests through policies, procedures, communications, and on-going training to all team members
• Strong acumen in managing beverage assets from inventory control, pour analysis, and pricing/purchasing specifications
• Experience in high-volume beverage operations preferred
• Experience in casino and/or hotel environment preferred
• Team-oriented and must enjoy working with and assisting people
• Able to exercise judgment on an independent basis
• Must be articulate and possess a professional appearance and demeanor, as well as ensuring appearance standards are maintained for all members of Management and hourly team members.
• Punctuality and meeting of deadlines is critical
• Acts immediately on all guest opportunities to ensure proper action has been taken.
• Proficient in the budgetary process in regard to analyzing data to forecast future fiscal results.
• Develop beverage menus and programming to remain relevant with industry trends and standards.

Work Environment:

• Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Qualifications

Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process:

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check