Director of Operations

About the job

Director of Operations

Location: Onsite - Tampa, FL

Salary Range: $125,000 - $150,000

Ascend Technologies Group is a technology-focused firm specializing in healthcare innovations, particularly at the intersection of AI, data analytics, and life sciences. We partner with leading organizations to develop and scale solutions that drive measurable improvements in patient care and operational efficiency.

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Job Summary

Ascend Technologies Group is seeking an experienced and visionary Director of Operations to guide our operational strategy as we accelerate growth. The ideal candidate has direct experience scaling a company in revenue, with a proven ability to implement and manage processes for expanding teams and business (organic and M&A). We're looking for a highly positive, well-organized leader with hands-on expertise in building systems from the ground up, leading high-performing teams, and empowering others through effective delegation and mentorship. This role offers unlimited advancement opportunities in a fast-growing organization. As Ascend grows, the Director of Ops can advance to VP roles and take on broader responsibilities.

It is a 100% in-office position with very little travel required. If you're smart, hungry, humble, and excited to drive operational excellence in a dynamic healthtech environment, join us to shape our future.

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Key Responsibilities

• Develop and execute operational processes to support rapid scaling, ensuring efficiency and alignment as the company grows in revenue.
• Lead day-to-day operations, including resource allocation, workflow optimization, and cross-functional coordination to drive business objectives.
• Build, mentor, and scale operational teams, duplicating your expertise by training others and fostering a collaborative, high-performance culture.
• Hands-on involvement in standing up new initiatives, systems, and processes, from inception to full implementation.
• Collaborate with executive leadership, sales, finance, and tech teams to identify opportunities for improvement and mitigate risks.
• Monitor key metrics, report on operational performance, and implement continuous improvements to enhance productivity and scalability.

· Building and maintaining operations scorecard to track productivity, profitability, and org-wide health

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Required Qualifications

• Demonstrated experience scaling operations in a company growing from $40M to $100M+ revenue, with a focus on process implementation and team expansion.
• 7+ years in operations leadership roles, with hands-on experience in building systems, running teams, and delegating effectively.
• Exceptional organizational skills, a positive attitude, and the ability to thrive in fast-paced, growth-oriented environments.
• Someone who measures by outcome and not by time on a clock, and desires to win for their personal, professional, and financial goals.
• Bachelor's degree in business administration, Operations Management, or a related field (or equivalent experience).
• Strong leadership presence with a commitment to mentorship and team development.
• Willingness to work 100% onsite in Tampa, FL, with minimal travel.

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Preferred Skills and Experience

• Experience with ERP systems (e.g., ConnectWise, NetSuite, Intacct) and project management tools (Jira, Asana, Monday).
• Background supporting data-driven or AI products
• Collaborating in a fast-paced Agile environment with analytics and development teams
• Background in technology, processes, and understands financials, with an understanding of scaling innovative tech-driven vendor operations.
• Certifications such as PMP, Six Sigma, or similar, highlighting expertise in process optimization.
• Proficiency in operational tools (e.g., ERP systems, project management software) and a track record of automating workflows.
• Proven ability to maintain positivity and humility while delivering results in high-growth organizations.

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Compensation

• Salary Range: $125,000 - $150,000, commensurate with experience, plus performance-based bonuses, commission annually, and comprehensive benefits.

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At Ascend Technologies Group, we empower leaders who are passionate about innovation and impact. If you're ready to grow with us and contribute to transformative healthcare solutions, apply today!