R.O. - Admin Assistant--Coral Reef Beach Resort

Opportunity for career advancement in a fast-paced, growth-oriented organization!

Below are just some of the benefits you'll receive:

• Competitive Salary
• Paid Time Off and Paid Holidays
• Career Growth
• Medical/Dental with employer contribuition
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company-paid life insurance and long term disability
• 401 (k) retirement plan
• Travel Perks to Resort Locations
• Company Perks Program

What you're great at:

• Supervises and coordinates the operation of the Front Desk and Administrative offices. Supervises the assignment of rooms; pre-blocks and assigns all V.I.P. and special room requests on a daily basis
• Promotes cooperation between the Front Office and all other departments. Coordinates with the Housekeeping department in all pertinent information to ensure a smooth-running operation
• Controls all guests’ vouchers and accuracy of the room or guests’ folios
• Aids guests with inquiries, requests, and complaints
• Requisitions supplies and equipment for the Front Office/Admin and maintains a monthly inventory of supplies
• Schedules all personnel in the department to include Activities
• Counsels employees in the department regarding various problems
• Disciplines subordinates when necessary
• Assist in training new employees in the Front Office department
• Coordinate all correspondence related to owners/unit usage
• Able to contact and negotiate vendor agreements as directed by the General Manager
• Able to assist the General Manager with all operational projects
• Able to coordinate and assist General Manager with the implementation of all policies and procedures for staff
• Assist in coordinating all Board related functions with General Manager
• Processing owner information and request
• Received phone call (email, mail) for future reservations, cancellations and confirmations
• Functions as the resort exchange company coordinator. Is familiar with all rules governing the systems and the various programs available to owners
• Responsible for documenting, verifying and processing money due owners through the owner rental program
• Must perform multi-purpose tasking within the guidelines set forth by Capital Vacations
• Complies with all Capital Vacations policies and procedures
• Responsible for after hour calls relating to front office issues
• Performs all other related duties and projects as assigned by the General Manager

Responsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment.

Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!

Here’s what you can expect: At Capital Vacations we are united by a common purpose of “Travel. Gather. Smile. Repeat.” We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team:

Here’s what you have already achieved:

• High School diploma or equivalent
• Minimum two (2) years Guest Services experience
• Minimum one (1) year accounting related experience in Timeshare/Resort environment
• Valid driver’s license required
• Must have knowledge and proficiency in Microsoft Office Suite
• Must have knowledge and able to use all basic office equipment
• Multitask oriented, organized and able to set priorities
• Excellent interpersonal skills and ability to adjust and interact with all levels of personnel
• Must be able to do multi-function tasking coordinated with General Manager
• Must possess excellent communicative skills, both written and oral
• Must possess leadership skills
• Able to manage, direct and complete assigned duties as directed by General Manager
• Able to process and resolve guest service requirements
• Must be able to assist, train and direct staff where necessary

• Must dress professionally