Timeshare Escrow Assistant (Hybrid)

Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

What We Do

Establish escrow accounts and process transactions for vacation ownership properties in accordance with established policies and procedures for developers, brokers and consumers in a high volume, streamlined environment. Strong customer service skills needed to handle calls and requests, answer questions, and gather and provide information to clients. Receive contracts from clients, review purchase agreements, set up accounts, and verify data. Create title insurance policies for each transaction and distribute for each transaction. May prepare tax documents.

What You'll Do:

• Receive orders related to escrow Timeshare Rental, Resale, Buyback and/or Ownership Transfer files; proofread documents for completeness and accuracy, open orders and/or assist customers with online order entry through company website.
• Communicate, collect, and provide information due to discrepancies in documents, information received, or through the closing process.
• Perform routine clerical duties such as answering calls, receiving, and sorting mail, and managing shared email inboxes. Prepare and distribute reports for clients and department.
• Prepare customary conveyance documents and ancillary recording documents.
• Perform data entry in company operating systems and maintain records; complete file workflow tasks in escrow production system and maintain detailed file information.
• Request title search through appropriate divisional channels.
• Process deposits and coordinate financial activity with accounting.
• Monitor daily website activity for online orders and communicate with technology team regarding functionality and enhancements.
• Request estoppels, waivers, demands and/or rental confirmations and generate follow up reminder letters.
• Proofread all documents to be submitted for recording for accuracy, completeness, compliance with technical and statutory recording requirements; accept or reject documents accordingly.
• Assist with post-closing activities such as title policy production, review policies against recorded documents, send closing package, documents/ notification.
• Other duties as assigned

What You'll Bring:

• High School diploma or equivalent
• May require Notary Licensing
• Entry level position although customer service, office/administrative, title or escrow background is helpful.
• Customer service skills
• Detail oriented
• Time management skills
• Teamwork skills
• Able to manage high volume of data and information.
• Communication skills: verbal & written.
• Proficient in MS Office
• Ability to work under pressure and remain flexible to changing schedules and demands.
• Proficient in recording requirements in multiple states, including electronic recording, relating to fees, document requirements, ancillary recording forms, county contracts, turn times and county resources.

Pay Range: $18.02 - $24.03 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.