Automotive Service Call Center Agent

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Elevate Your Career at SWFL's #1 Rated Contact Center!

Ready to take the next step in your career? Join us at Dealer's Greatest Assets (DGA) as a Call Center Agent and become a pivotal player in the world of customer service. If you thrive on providing exceptional service, can make 100-250 calls per day, and carry a friendly demeanor, we invite you to be part of our dynamic team. Apply today for an opportunity to make 40,000 - 55,000 per year plus bonus potential.

DGA, the driving force behind top automotive brands like Mercedes, BMW, and Audi, is on the lookout for individuals who are ready to deliver exceptional service to our clientele. As a Call Center Agent, you'll be entrusted with handling some of our most valued VIP clients, ensuring they consistently experience the highest level of customer service excellence.

Responsibilities:

• Speak to, answer questions for, and schedule service appointments for DGA's Dealership Partners Customers'.
• Make a significant impact through a high volume of inbound & outbound calls, surpassing metrics and utilizing word tracks within a structured process.
• Employ various communication channels such as calls, texts, and emails using multiple technical systems.
• Achieve and exceed goals within specified deadlines.
• Maintain customer data in client CRMs & Schedulers.
• Investigate and resolve customer issues and complaints, ensuring customer satisfaction.
• Embrace a fast-paced dialing environment, making anywhere from 100-250 calls daily.
• Work 40- 50-hours per week.

Qualifications:

• Previous experience in call center, customer service, or related fields is a plus but not mandatory.
• Automotive BDC skills are highly advantageous.
• Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer.
• Basic knowledge of computer software and office systems.
• Demonstrate a deadline-driven and detail-oriented mindset.
• Ability to build rapport with clients and customers, fostering lasting relationships.

Hiring for the Following Schedules (EST):

We are hiring for full-time shifts between the hours of 7:00 AM-9:00 PM EST with weekend availability.

Training Schedule:

Our PAID training period runs Monday to Friday, 9:00 AM to 4:30 PM, for 2 weeks. 100% attendance is required during the training period.

Why Join the DGA Auto Team?

• Comprehensive paid training program.
• Weekly bonus opportunity to add $2-$3 onto your hourly rate.
• Regular pay increases every 3 months, with eligibility for a raise after just 90 days.
• Weekly pay every Friday!
• 90% of our management is promoted from within our call center.
• Benefits include PTO, Medical, Dental, FREE Vision, FREE Life Insurance, IRA matching, and more.
• Immerse yourself in a culture where our employees LOVE their job.
• Collaborate with prestigious names in the auto industry, gaining invaluable experience that sets you apart in your career.

AAP/EEO Statement:

Dealer's Greatest Assets provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to the job requirements, genetic information, military service, or other protected status.

Other Duties:

Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Data Security:

At DGA, we prioritize robust data security to protect our clients' and customers' privacy. We take this commitment seriously, implementing strict measures to safeguard sensitive information and ensuring full compliance with local, state, and federal data security laws. By submitting your application to DGA, you acknowledge and agree to adhere to our data security requirements. We expect all team members, including applicants, to uphold these standards and help protect our clients' and customers' data.

Job Type: Full-time

Pay: $16.00 - $16.50 per hour

Expected hours: No less than 35 per week

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year
• Under 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)

Ability to Commute:

• Bonita Springs, FL 34134 (Required)

Work Location: In person