HOURLY STAFF MEMBER - 16230 SUMMERLIN RD FORT MYERS, FLORIDA

Job Description

Job Description

About the Role:

The Hourly Staff Member position in Fort Myers, Florida, is a vital role within the accommodation and food services industry, focused on delivering exceptional customer service and operational support. This role involves engaging directly with guests to ensure their needs are met promptly and courteously, contributing to a positive and welcoming environment. The staff member will support daily operations by maintaining cleanliness, assisting with food preparation or service, and ensuring compliance with health and safety standards. Success in this position results in enhanced guest satisfaction, smooth operational flow, and a strong team dynamic. Ultimately, the role supports the overall reputation and efficiency of the establishment by providing reliable, friendly, and efficient service on an hourly basis.

Minimum Qualifications:

• High school diploma or equivalent preferred but not required.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Basic math skills and ability to handle cash transactions accurately.
• Strong communication skills to interact effectively with guests and team members.
• Physical ability to stand for extended periods and perform tasks involving lifting or moving items up to 50 pounds.

Preferred Qualifications:

• Previous experience in customer service or food service roles.
• Familiarity with point-of-sale (POS) systems and cash handling procedures.
• Knowledge of food safety and sanitation standards.
• Ability to speak multiple languages to better serve diverse guests.
• Certification in food handling or hospitality-related training.

Responsibilities:

• Greet and assist guests in a friendly and professional manner, addressing inquiries and requests promptly.
• Prepare and serve food and beverages according to established guidelines and customer preferences.
• Maintain cleanliness and organization of work areas, dining spaces, and service stations throughout the shift.
• Operate point-of-sale systems accurately to process transactions and handle cash or electronic payments.
• Adhere to all health, safety, and sanitation policies to ensure a safe environment for guests and staff.
• Collaborate with team members to support smooth daily operations and resolve any service issues efficiently.
• Restock supplies and inventory as needed to maintain readiness for service periods.

Skills:

The required skills such as effective communication and basic math are essential for interacting with guests and accurately processing transactions, ensuring a seamless service experience. Physical stamina and attention to detail are used daily to maintain cleanliness and organization, which directly impacts guest satisfaction and operational efficiency. Preferred skills like familiarity with POS systems and food safety knowledge enhance the ability to perform tasks quickly and in compliance with regulations. Multilingual abilities, when present, allow for improved communication with a diverse customer base, fostering inclusivity and better service. Overall, these skills combine to create a responsive, efficient, and guest-focused work environment that supports the establishment's success.