Lead Collection Associate (US Accounting)

Job Description:

Job Summary
The Collection Analyst is a results-driven member of the Finance and Accounting Team, responsible for the proactive oversight and management of customer account portfolios. The role ensures collection reports are consistently accurate and current, while fostering strong cross-functional collaboration with billing and account managers to drive timely resolutions and maintain healthy cash flow.

Job Location : Remote/Work from Home from the following US States:
CA, CO, FL, IL, IN, KS, KY, MI, MO, NC, NE, NH, OH, PA, SC, TN, TX, UT

Salary Range : $55 - 65,000/year + Bonus DOE

Essential Duties & Responsibilities:

• Oversee and manage a portfolio of customer accounts, ensuring collections are done promptly and in compliance with company policies.
• Initiate and follow up with customers via email or phone regarding collecting outstanding balances due, uncover disputes and resolve payment delay issues
• Update the collections report with detailed records of collections activities, payment arrangements, and communications with customers.
• Work closely with billing and account management to ensure escalated disputes are resolved in a timely manner.
• Regularly monitor and analyze aging reports to prioritize accounts for collection based on outstanding balances and risk factors.
• Assist with ad hoc projects and tasks as directed by management related to collections strategy, reporting and process improvements.

Skills & Requirements:

• Bachelor's Degree in finance, accounting or business - related discipline preferred
• Minimum of 3 years' work experience is required
• Excellent customer service orientation and interpersonal skills
• Good analytical and problem solving skills
• Superior attention to detail and accuracy

What We Offer

• Medical/Dental/Vision and HRA with minimal employee contribution
• Group term life (up to $250,000 coverage)
• Short-term /Long-term disability - company paid
• 401(k) program with up to 3% employer match at each paycheck
• Up to 12 weeks paid with benefits of Family Medical Leave
• Flexible time off and paid holidays
• Employee Assistance Program
• Collaborative start-up culture
• Opportunity to grow your career with a rapidly growing organization with leadership commitment to promote from within first

About the Company

We are a global team of innovators and advocates transforming how financial data is captured, stored, and manipulated with our comprehensive suite of automation technology. Our platform seamlessly integrates with your existing ERP for an unrivaled end-user experience. We do the heavy lifting so accounting, procurement, and fundraising teams can do their best work.

PairSoft’s aspires to be the strongest procure-to-pay platform for the mid-market and enterprise, with close integration to Microsoft Dynamics, Blackbaud, Oracle, SAP, Acumatica and Sage ERPs.

At PairSoft, we are passionate about innovation, transparency, diversity, and advocating on behalf of our customers and communities we support. We offer exciting career opportunities and a collaborative culture that allows individuals to learn, grow, and create meaningful impact. We are expanding and seeking team players who are eager to jump in and contribute to our rapid growth!

PairSoft is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other protected status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please email us at: [email protected].

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