Temporary Bilingual (Vietnamese) Receptionist

Job Description

Job Description

Temporary Bilingual (Vietnamese) Receptionist | Saint Petersburg, FL | $20-$22.50/hour

Position Objective:

The Receptionist is an administrative role and is responsible for routine administrative and patient care supportive duties in medical practice to ensure the office or clinic runs smoothly. The incumbent will report to the Office Manager and will be responsible for maintaining patient demographics and insurance records. This includes performing routine duties associated with patient scheduling and processing payments/copayments.

Responsibilities:

• Greet patients in a courteous and polite manner, and conduct all front office functions as requested
• Responsible for accurately and professionally handling all front desk operations, including answering phones, greeting patients, scheduling appointments, balancing daily collections, addressing routine inquiries, and triage calls
• Complete patient phone calls including but not limited to proactive care coordination, medication reminders, appointment reminders, transitional care management, and complete documentation with telephone encounters accordingly
• Assist with patient appointments including preparation, form completion and loading, check-in, check-out, payment collection, and follow-up actions
• Maintain patient medical records in accordance with the Center's policy
• Assist with inventory and maintain office supplies
• Assist with managing patient records including medication sheets, questionnaires, screening forms, vaccinations, and additional medical documents
• Provide patients with appropriate medical wellness paperwork to complete
• Additional duties as assigned

Position Requirements/ Skills:

• High school diploma or equivalent required
• MUST BE BILINGUAL-ENGLISH/VIETNAMESE
• Ability to accurately read and write medical terminology
• Basic computer skills, including familiarity with electronic medical records.
• At least 1 year of experience of medical office experience
• Proven ability to work with Google Suite software or equivalent (MS Excel and MS Powerpoint)

Physical Requirements:

• Full range of body motion, including handling and transferring patients, manual and finger dexterity; including eye-hand coordination
• Requires standing, walking, pushing, bending, kneeling, and reaching at arm’s length and overhead in a clinic for prolonged periods of time
• Requires ability to sit or stand for prolonged periods of time
• Requires ability to lift/carry up to 15 lbs
• Requires corrected vision and hearing to normal range
• Ability to sit for extended periods of time
• Ability to operate a computer and telephone
• Have own means of transportation

Key Attributes/ Skills

• Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles
• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
• Is able to work within our Better Health environment by facing tasks and challenges with energy and passion
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals
• Demonstrated ability to handle data with confidentiality
• Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision
• Excellent organizational, time-management, and multi-tasking skills with strong attention to detail
• Excellent written and verbal communication skills; must be comfortable communicating with patients, providers, health plans, and internal/external stakeholders
• Strong interpersonal and presentation skills
• Strong critical thinking and problem-solving skills
• Knowledge of medical coding, preferred
• Knowledge of HIPAA, preferred

We offer a comprehensive compensation and benefits package:

• Medical, dental, vision, disability, and life
• 401k, with employer match
• Paid time off
• Paid holidays

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At least one year of medical office experience

* Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
* Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
* Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
* Schedule appointments and maintain and update appointment calendars.
* Hear and resolve complaints from customers or the public.
* File and maintain records.
* Receive payment and record receipts for services.
* Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
* Transmit information or documents to customers, using computer, mail, or facsimile machine.
* Analyze data to determine answers to questions from customers or members of the public.
* Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
* Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
* Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
* Process and prepare memos, correspondence, travel vouchers, or other documents.
* Keep a current record of staff members' whereabouts and availability.
* Take orders for merchandise or materials and send them to the proper departments to be filled.
* Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
* Enroll individuals to participate in programs and notify them of their acceptance.
* Schedule space or equipment for special programs and prepare lists of participants.
* Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.