Assistant General Manager

Papi Steak (Miami), a Groot Hospitality venue, employs team members who demonstrate a passion for hospitality and dedication to company values and guest service. We are a diverse organization that provides the opportunity to excel in a fast-paced dynamic environment. We are always seeking driven individuals who embrace our commitment to delivering remarkable guest experiences and contributing to company success. At Papi Steak, we offer meaningful career opportunities that balance professional development with work/life harmony, creating a rewarding path in hospitality.

As an Assistant General Manager for a restaurant, you will provide inspiring leadership to a team, motivating them to perform at a high level and operate efficiently. You will collaborate with your team to develop strategies that reduce costs and drive sales growth. In this role, you will also ensure guests consistently have a positive and memorable dining experience. Due to the nature of our business, this position requires availability on weekends and holidays.

The day-to-day responsibilities include but are not limited to:

• Create a comprehensive business plan for the restaurant that considers the market, local competitors, sales revenue and expenses.

• Prepare an accurate portrayal of the finances of the restaurant, including bank accounts, spending, check pricing goals and food costs.

• Develop strategies to entice customers, including marketing plans, advertising campaigns, community outreach programs and research.

• Analyze the restaurant budget with personnel to find and price inventory, reduce expenses, review current pricing and adjust purchasing strategies if needed.

• Control operations by developing effective policies, creating high standards and working to make adjustments when appropriate.

• Ensure an outstanding dining experience by regulating presentation, taste, service and atmosphere for all guests; develop ways to cultivate a regular customer pool.

• Supervise a team of employees; work to create a cohesive unit of people who effectively communicate; create a hiring process for key staff that ensures qualified people are selected, trained and retained through top recruiting practices; consider actions of employees in various situations that deem rewarding or disciplinary action.

• Follow all appropriate health code and local jurisdiction food handling requirements, maintain food safety certifications, and model exemplary food health safety practices to employees.

• Create a professional atmosphere that sustains top employee safety standards and provides guidelines to personnel to eliminate hazards and dangers in the workplace.

• Look for new and innovative solutions to problems in the restaurant industry; use technology and social media to develop new ways to engage with customers; think; beyond what has already been done to create an even more productive establishment.

• Lead the restaurant to achieve new and greater goals in order to stand above the competition within the industry.

Knowledge and Skills:

• Able to communicate in a friendly and professional manner with all guests, team members and management

• Detailed knowledge of products, services, and hours of operation

• Strong computer skills and ability to learn computer software

Education & Experience

• A minimum of 5-7 years’ experience in a restaurant management position

• Experience in resolving customer issues/complaints as well as overall excellent guest service required

• Solid time management, organization, and prioritization skills

• Proven ability to effectively build and foster a team environment

• Ability to make decisions in a fast-paced environment

• Ability to effectively communicate verbally and non-verbally with others

• Ability to work with all personality types even in adverse situations

• Ability to prioritize, anticipate situations, and take quick action

• Ability to manage multiple projects and recommend/implement effective solutions

• Demonstrated commitment to customer service

• Excellent problem solving/decision making skills

• Ability to work independently and proactively in a fast-paced environment.