Director, Software Engineering (Salesforce)

Company Overview

AssistRx is a healthcare technology company transforming how patients access life-saving specialty therapies. We partner with pharmaceutical and biotech manufacturers to remove friction across the patient journey by connecting manufacturers, prescribers, providers, and patients through modern, scalable technology.

Our flagship platform, iAssist℠ , enables faster therapy initiation, greater accuracy, improved adherence, and measurable outcomes—helping patients start and stay on therapy when it matters most.

Role Overview

We are seeking a Director of Salesforce Engineering to lead and scale a multi-team Salesforce organization supporting mission-critical, client-facing healthcare platforms. This is a hands-on technical leader and people executive role for someone who has built, led, and matured leaders of teams , not just individual contributors.

You will own the delivery, technical excellence, and operational rigor of our Salesforce ecosystem—particularly Service Cloud and Experience Cloud —while partnering closely with Product, Client Services, and Executive Leadership to meet aggressive timelines in a regulated, high-growth environment.

This role is ideal for a leader who thrives in complex, deadline-driven environments , brings strong Salesforce architectural judgment , and knows how to develop managers while maintaining delivery predictability.

What You’ll Own

Leadership & Organizational Impact

• Lead a multi-layered Salesforce engineering organization , including Development Managers, Salesforce Developers, Salesforce Administrators, and nearshore/offshore teams
• Act as a leader of leaders , coaching Development Managers on execution, prioritization, technical decision-making, and people leadership
• Build a culture of accountability, urgency, psychological safety, and continuous improvement
• Drive clear goal-setting, performance management, succession planning, and talent development across teams
• Partner cross-functionally to align engineering priorities with product, client delivery, and business outcomes
• Navigate a matrixed organization with multiple stakeholders and competing priorities while maintaining focus and clarity

Salesforce Platform & Technical Leadership

• Serve as the senior technical authority for AssistRx’s Salesforce ecosystem, with deep expertise in Service Cloud and Experience Cloud
• Provide architectural oversight across Apex, Lightning Web Components, Flows, integrations, and event-driven architectures
• Ensure Salesforce solutions are secure, scalable, compliant, and support enterprise healthcare use cases
• Establish and enforce engineering standards, code quality practices, CI/CD discipline, and platform governance
• Collaborate with peer Directors to align tools, patterns, and best practices across engineering teams

Delivery, Execution & Operations

• Own sprint planning, backlog health, and delivery predictability across multiple Salesforce teams
• Ensure Agile/Scrum practices are consistently executed and continuously improved
• Proactively surface and manage risks, dependencies, capacity constraints, and delivery tradeoffs
• Lead incident management, production support, escalation processes, and on-call rotations
• Drive operational excellence across change management, security, compliance, and release management
• Ensure teams are trained, enabled, and prepared to meet evolving technical and regulatory demands

What Success Looks Like (First 12 Months)

• Salesforce teams consistently deliver against aggressive deadlines with improved predictability
• Development Managers operate with confidence, clarity, and accountability
• Platform stability, scalability, and quality measurably improve
• Cross-functional stakeholders trust engineering commitments and execution
• Salesforce becomes a strategic accelerator—not a bottleneck—for business growth

Requirements

Required Experience (Non-Negotiables)

• Proven “leader of leaders” experience : leading managers who lead teams in a software engineering environment
• Deep Salesforce engineering background , including Service Cloud and Experience Cloud
• 6+ years of hands-on software engineering experience, preferably in Salesforce-centric ecosystems
• 6+ years partnering with business and technical stakeholders in complex, deadline-driven environments
• Strong experience leading delivery, production support, incident response, and operational planning
• Demonstrated ability to scale teams while maintaining quality and accountability
• Experience working with distributed and nearshore/offshore teams
• Strong working knowledge of Agile/Scrum delivery models
• Experience with tools such as JIRA, Azure DevOps, or similar

Preferred Experience

• Healthcare, life sciences, or regulated SaaS environments
• Experience supporting external, client-facing enterprise platforms
• Salesforce certifications (Architect, Platform Developer, Service Cloud, Experience Cloud)
• Experience driving platform modernization or large-scale Salesforce transformations

Education

• Bachelor’s degree or equivalent professional experience required

Why This Role Attracts Top Talent

• True organizational leadership scope (not a glorified lead role)
• Strategic ownership of a core enterprise platform
• High visibility and influence across Product, Engineering, and Executive Leadership
• Opportunity to scale teams and systems that directly impact patient access to care

Benefits

• Supportive, progressive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire