Project Coordinator
Job Description
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Free uniforms
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Schedule installations and confirm daily appointments with customers.
- Track and monitor installation progress and service calls.
- Act as the first point of contact via phone, email, and text for customers, our retail partner, and installers.
- Guide installers in the field to ensure high-quality project delivery.
- Assist in resolving customer concerns including site visits when needed.
- Document and maintain accurate records of interactions, accounts, and project updates.
- Identify customer needs, provide timely solutions , and follow up to ensure satisfaction.
- Escalate store or project issues when appropriate.
- Deliver service with urgency, professionalism, and attention to detail.
- 1-3 years of experience in a project coordination or customer service role.
- Strong organizational and problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Proficient with Microsoft Office (Outlook, Excel, Word, Teams).
- High school diploma or equivalent required.
- Customer service background a must.
- Bilingual (English/Spanish) highly preferred.
- Knowledge of the flooring industry is a plus.
- Must possess a valid Florida Driver's License.
- Must possess a current Forklift Certification or be willing to obtain one.
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