General Manager - Chef‑Driven Donut & Coffee Concept

Job Description

Job Description

General Manager – The Salty Donut (Coconut Grove)

Leader of People. Driver of Café Culture. Owner of the Four Walls.

The Salty Donut is a chef‑driven, craft donut and specialty coffee shop known for small‑batch flavors, artisanal ingredients, and unforgettable guest experiences. Our Coconut Grove location is designed as an elevated café environment — a space where coffee craft, hospitality, and community come together. We’re looking for a dynamic, café‑forward General Manager to lead this flagship shop and bring a refined, high‑touch coffeehouse experience to life every day.

What You’ll Do:

• Lead, coach, and develop a high‑performing café team across FOH & BOH, with a strong emphasis on coffee craft, beverage consistency, and guest engagement.
• Champion an elevated coffee program — ensuring baristas are trained in espresso fundamentals, milk texturing, beverage quality, and seasonal menu execution.
• Deliver exceptional guest experiences with a warm, positive, “+1” hospitality mindset that reflects Coconut Grove’s premium café culture.
• Oversee daily café operations including scheduling, labor, inventory, ordering, and store standards.
• Maintain uncompromising product quality across donuts, pastries, and all beverage offerings.
• Drive KPIs including P&L, COGS, labor, sales, and customer sentiment.
• Manage community activations, events, and local partnerships that reinforce the shop’s role as a neighborhood café hub.
• Recruit, hire, onboard, and train team members who embody The Salty culture and thrive in a craft coffee environment.
• Solve problems proactively and maintain a calm, confident leadership presence.
• Maintain a standard 50‑hour work week (five 10‑hour shifts), with flexibility to increase to 55–60 hours during high‑volume periods, staffing needs, or special events.

What You Bring:

• 4+ years of management experience in specialty coffee, café, bakery, or premium QSR environments.
• Hands‑on experience leading baristas or coffee teams , with strong knowledge of espresso equipment, beverage standards, and café workflow.
• Experience leading teams of 10+ per shift.
• Strong understanding of P&L, labor management, scheduling, and operations.
• A guest‑obsessed, people‑focused leadership style rooted in hospitality.
• Ability to stay composed in high‑volume, fast‑paced café environments.
• Positive, coachable, humble attitude with a drive to grow.
• ServSafe Manager Certification (or ability to obtain within 90 days).
• Ability to work weekends and holidays.

What We Offer:

• Competitive salary + monthly bonus.
• Health, dental, and vision benefits.
• Matching HSA + 401(k).
• Company‑paid life insurance.
• 6 weeks paid parental leave.
• PTO, Sick Time & Well‑Being Time.
• Employee Assistance Programs.
• Pet insurance.
• 40% off donuts, coffee, merch, and catering.
• Friends & family discount.
• Anniversary program.
• Real growth opportunities in a rapidly expanding brand.

Ready to Lead With Us?

If you’re a hands‑on café leader who loves people, craft coffee, and creating memorable guest experiences, we’d love to meet you. Apply today and help us build something special.

An Equal Opportunity Employer:

The Company is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

The Company is a drug-free workplace and participates in E-Verify. All offers of employment are contingent upon the completion and passing of the compliance process.