Call Center Representative

Job Ad: Call Center Representative Seronda Network (Orlando, FL ) Job Title: Call Center Representative Company: Seronda Network Location: Orlando, FL Salary: $34,000 - $55,000 Job Type: Full-Time About Us: Seronda Network is a forward-thinking consulting firm that provides businesses with customized solutions to enhance operational efficiency and strategic growth. Based in Halifax, we are known for our client-centered approach and a culture that values innovation, collaboration, and personal growth. As part of our expansion, we are seeking a proactive and organized Call Center Representative to support our executive team. Job Description: Seronda Network We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, and your primary responsibility will be to provide exceptional customer service and support. You will handle a wide range of inquiries, assist customers with their issues, and ensure a positive experience with our company. Responsibilities:

• Handle inbound and outbound customer calls in a professional manner.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Identify customer needs and help customers use specific features of products.
• Manage customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents accurately.
• Note all interactions in the customer database to ensure proper tracking and follow-up on all inquiries.

Skills Required:

• High school diploma or equivalent; further education is a plus.
• Proven experience as a call center representative or similar customer service role.
• Excellent communication skills, both verbal and written.
• Ability to empathize with customers and understand their needs quickly.
• Strong problem-solving skills and the ability to think on your feet.
• Familiarity with CRM systems and practices is a plus.

Benefits:

• Competitive salary range of $34,000 to $55,000.
• Health, dental, and vision insurance.
• Paid time off, including holidays and vacation days.
• Opportunities for career growth and professional development.
• Positive and supportive team environment.

If you're a motivated individual with a passion for organization and administrative excellence, we invite you to apply for the Call Center Representative role at Seronda