Receptionist For Window Blinds/Drapery Store At Beautiful Windows Inc

Job Description

Job Description

Customer-Service Receptionist for Window Blinds/Drapery Store.

Beautiful Windows Blinds is looking for a receptionist who maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Ability to manage and motivate a team. Responsible for overseeing the staff, assigning tasks, providing feedback and ensuring quality service.

Key Responsibilities and Qualifications

The Receptionist is the first point of contact for our customers, either via Showroom or the telephone You set the tone for your customer service experience. You would need to be organized, friendly, and capable of handling multiple tasks efficiently.

Key Responsibilities

Customer Service: Greet customers warmly in person and over the phone. Answer general inquiries about products and services, and direct specific questions to the appropriate sales associate or designer.

Appointment Management: Schedule and confirm in-store consultations, in-home measurements, and installation appointments. Manage the appointment calendar and send reminders.

Administrative Support: Maintain a tidy and organized reception area. Handle incoming and outgoing mail, manage office supplies, and assist with filing and data entry.

Sales Support: Process basic sales transactions, create invoices, and assist with preparing quotes. Provide product information and brochures to customers.

Support all aspects of Design and Purchasing.

Coordinate all communications, create spreadsheets, issue purchase orders, follow-up, invoicing. Schedule and organize deliveries, coordinate installations for merchandise. Handle all service and repairs of customers Blinds.

Communication: Act as a liaison between customers, sales staff, and installers. Relay messages accurately and promptly.

Light Merchandising/Maintenance: Ensure product displays are tidy and presentable. Report any issues with the showroom or displays. Maintain Fabric library and organize fabrics, flooring samples, catalogues.

Must be authorized to work in United States for any employer.

• Answer office calls

• Attend walk ins

• Schedule Appointments

• Enter/Confirm Orders

• Enter Data.

• Do Reports

• Receive deliveries

• Prepare schedules for the installers and Sales Team etc.

Excellent Communication Skills: Clear and professional verbal and written communication is crucial for interacting with customers and team members.

Education: High school diploma or GED. An associate or bachelor’s degree in communications or business.

Familiarity with multi-line telephone systems and other office equipment such as printers, and scanners.

Prior experience with Microsoft Office and typing skills. Answer phones, fax, scan, order office supplies and filing, letter writing and proofreading. Must have experience using Google products including calendar.

Strong Organizational Skills: The ability to manage appointments, handle paperwork, and keep the reception area orderly is vital.

Customer Service Orientation: A genuinely friendly and helpful demeanor, with a focus on creating a positive customer experience.

Proficiency in Office Software: Familiarity with basic computer programs like Microsoft Office (Word, Excel, Outlook) and the ability to learn scheduling or CRM software.

Multitasking Ability: The capacity to juggle phone calls, in-person greetings, and administrative tasks simultaneously.

Problem-Solving Skills: The ability to calmly and effectively address customer concerns or unexpected situations.

Professionalism: A polished and presentable appearance, reflecting the store's image.

Reliability: Punctuality and consistent attendance are important for this front-facing role.

Qualifications:

Experience in Retail or Design: Previous experience in a retail environment, especially one related to home furnishings or design, can be a plus.

Knowledge of Window Treatments: While not essential, a basic understanding of different types of blinds, shades, and draperies would be beneficial and could be easily taught.

Must possess driver’s license.

Maintain and expand all social media platforms; Facebook/Instagram/Pinterest/Twitter/Google

Monitor online reviews and respond to the reviews.

Hours of Operations: Monday- Friday 9:30am-5:30pm

Sat 10-5, Salary & Commission.

We are looking forward to receiving your resume. Email; [email protected] and [email protected]

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