IPS Customer Service Representative

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IPS Customer Service Representative

Ignite Your Career With CORA!

As an IPS Customer Service Representative at CORA, you'll be a vital part of our clinic support team by providing meaningful patient interactions and exceptional customer service. You'll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you'll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm. This is a full-time position .

Who We Are:

CORA Physical Therapy provides a full range of outpatient services for clients with orthopedic problems, work-related injuries, sport injuries, and neuromuscular and neurological conditions. Our community is built on the passion and experience of clinicians who embrace our commitment to Treating Everyone Right .

What You'll Love About Us:

• Competitive Pay
• Medical, dental, vision, disability, and life insurance
• 7 paid annual holidays + 2.5 weeks PTO that grows with time
• 401K Retirement & savings plan
• Career growth opportunities within CORA
• Leadership development: coaching, mentorship, and skill-building activities
• Tuition reimbursement

What You'll Need:

• High School diploma or GED required
• Previous customer service experience within the last two years required
• Proficiency with Microsoft Office Suite (Word and Excel) required
• Strong time-management and organizational skills
• Superior written and verbal communication skills
• High level of personal integrity, reliability, and honesty
• Ability to work effectively in teams and autonomously in a fast-paced environment

Bonus Points:

• Prior experience in a healthcare office setting
• Basic medical terminology
• Fluency in Spanish or Creole

What You'll Do:

• Schedule appointments and courtesy transportation as needed
• Assist applicants with check-in and photos
• Answer general questions and concerns from applicants in person and over the telephone
• Procure completed electronic applications from Broward County and properly store within HIPPA-compliant cloud-based storage
• Act as primary onsite Customer Service Representative for BCT TOPS program in person and over the telephone
• Follow all operations processes and procedures and provide direct feedback to contractor
• Warmly greet and build rapport with patients through in-person and phone interactions
• Answer incoming calls promptly and politely; screen calls and take/relay messages as necessary
• Verify patient insurance for outpatient therapy benefits (applicable locations only)
• Manage incoming physician referrals and prescriptions
• Provide communication on first visit expectations to all new patients
• Advise patients of their financial responsibility (i.e., deductible, co-pay, or co-insurance responsibility per visit)
• Scan patient insurance cards, ID cards, and all other pertinent paperwork to patient files
• Collect co-pay/deductible payments and provide a receipt with each transaction
• Balance daily collection of cash/checks/credit cards at the end of each day; Submit daily charges to Clinic Manager
• Maintain a tidy and welcoming appearance of waiting room, office space, and therapy gym; sanitize therapy office/gym per CDC guidelines

CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer. We are committed to building a team that represents a variety of backgrounds, experiences, and perspectives.