Enterprise Account Manager (Remote)

Essential Functions:

Relationship & Stakeholder Management:

• Serve as the primary liaison for assigned practices, coordinating communication across internal and external partners.
• Engage cross-functionally with Clinical Operations, Implementation/Training, Data, Billing, QA/Compliance, IT/Integration, and Sales/BD.
• Maintain a structured communication cadence (weekly, monthly, or quarterly as appropriate).
• Manage escalations and coordinate timely resolution.
• Ensure partner communications receive responses within 24 hours.
• Translate partner feedback into actionable, prioritized tasks.

Contract, Scope & Customization Oversight:

• Ensure internal teams deliver services according to contracted scope (CCM, CoCM, RTM, and adherence programs).
• Identify and escalate potential scope changes for internal review and pricing.

Program Implementation & Optimization:

• Support onboarding and expansion of new practices and service lines.
• Participate in workflow mapping exercises to align current-state and target-state processes.
• Monitor referral volumes and identify potential barriers to enrollment or throughput.

Performance Measurement & Insights:

• Convert Excel-based operational and clinical data into meaningful insights for partners and internal teams.
• Communicate trends, risks, and opportunities to support decision-making and performance improvement.

Project Management:

• Maintain a partner project tracker with open items, owners, due dates, and status updates.
• Support cross-functional follow-up to ensure progress against project timelines.

Quality Assurance & Risk Management:

• Collaborate with Clinical Operations on audits, root-cause analysis, and corrective action plans.
• Track patient-experience issues reported by practices and coordinate timely remediation.

Retention & Growth Support:

• Maintain accurate, up-to-date partner profiles.
• Identify under-utilized services and recommend opportunities to strengthen engagement.

Communication & Internal Alignment:

Conduct regular alignment huddles with Clinical Operations and Billing to review:

• Escalations.
• KPI performance.
• Implementation tasks.
• Operational risks.

Required Education and Experience:

• Bachelor’s degree in business administration or a relevant field.
• Proven experience developing strategies for value-based care in a changing healthcare market.
• Knowledge of risk contracting and population health operations.
• Experience in healthcare or Population Health fields.
• Experience working with Accountable Care Organizations and risk-sharing models.
• Proficiency in Microsoft Office 365 and related suites.
• Well-organized and responsible with strong problem-solving abilities.
• Excellent verbal and written communication skills.
• Team-oriented with a high degree of dedication.

Competencies and Preferred Qualifications:

• Exceptional communication skills.
• Ability to multitask.
• Strong time management skills.
• Adaptability.
• Positive attitude.
• Ability to work towards a deadline.
• Demonstrated client goal setting.
• Independent thinking.

Position Type and Expected Hours of Work:

This is a regular, full-time position that operates in an office or remote work environment. Some travel may be required.

Physical Requirements:

This is a remote position that requires the ability to sit or stand for extended periods and work at a computer.

Work Environment:

This is a remote position. We will provide you with the equipment and software needed, such as a laptop and necessary accessories. Since we’re dedicated to offering our clients the best experience possible, a high-speed internet connection and a private space free from outside noise and distraction, including noise and distractions from pets or children, and that complies with HIPAA privacy laws, is required.