Information Technology Specialist (Telephone Services)

The Information Technology Specialist role supports Enterprise Technology Services in the following capacity:

Responsible for maintaining the Voice over Internet Protocol (VoIP) phones and phone systems for Broward County Agencies.

Responsible for the Configuration, Installation, Support, Moves, Adds and Changes (MACs) on a Cisco Unified Communication Manager (IP PBX).

Provide analysis of charges for reconciliation purposes as well as cost reduction opportunities.

Provide call reporting information to agencies that request such information.

Configure Routers and Switches

Maintain and support the SIP environment (trunks, Session Border Controllers, etc.)

Provide support for the Video Environment

Research, test and install new and upgraded systems and applications software and hardware.

Maintain detailed inventory of County phone numbers and telecommunications hardware.

Respond within established policies and procedures to resolve current hardware problems using the County's Help Desk ticketing system.

Write and maintain records, reports, and documentation on voice systems and software specifications and configurations.

Participate in the rotational after hours support group (24x7 on call support) for telecommunications and network communications systems.

• Graduation with a Bachelor's degree from an accredited college or university with major coursework in computer science or closely related field.

• Possess System Administration experience with Cisco Contact Center
• Possess System Administration experience with Cisco Communications (Call) Manager
• Possess System Administration experience with Cisco Unity Connection
• CCNA Collaboration

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Provides high-level technical expertise and project management direction of multiple large scale information technology initiatives including technological research, analysis, design, development, and implementation of projects.

Reviews County-wide information technology strategic direction, recommends approaches for incorporation of the emerging technologies when appropriate, and implements the approved approach.

Reviews programming techniques and recommends information technology solutions, enhancement plans, and related cost-benefit comparisons.

Supervises professional and technical personnel in assigned work teams or sections.

Plans, organizes and implements approved emerging technologies.

Administers County-wide technological specialty functions.

Performs project management responsibilities for large scale complex information technology projects.

Reviews systems designs, development of applications, and documentation for accuracy, timeliness, and adherence to departmental standards.

Documentation of deployment, security, quality assurance, change controls, and compliance.

Performs related work as assigned.

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

County Core Competencies

• Collaborates : Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus : Building strong customer relationships and delivering customer-centric solutions.
• Instills trust : Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences : Recognizing the value that different perspectives and cultures bring to an organization.