Customer Service Representative- Family Medicine - Naples

Location: 2515 Northbrooke Plaza Dr #200, Naples, FL 34119

Department:LPG Family Medicine - North Naples

Work Type:Full Time

Shift:Shift 1/7:00:00 AM to 6:00:00 PM

Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour

🌴 Now Hiring: Customer Service Representative Family Medicine (North Naples!) 🌴

Local to the North Naples area and wanting to grow a career in healthcare, close to home? This is your chance to join something exciting from the very start!

📍 Location
LPG Family Medicine North Naples
2515 Northbrooke Plaza Dr #200, Naples, FL 34119

🆕 Brand New Office & Team!
Step into a fresh, modern clinic and help shape the patient experience from day one. Your ideas, energy, and smile will help build a welcoming environment the community can count on!

🕐 Schedule
Full Time | 5 eight-hour shifts
Monday through Friday
Rotating Saturday
Variable daytime hours for a great work-life fit

💰 Pay Range : $15.64 $18.75 / hour

💡 Your Impact
Greet patients and make them feel at ease
Support check-in, scheduling, and insurance verification
Keep patient flow smooth and efficient
Provide exceptional service with every interaction

🎯 Youre the Perfect Match If You Have
High school diploma or equivalent
Excellent customer service + strong computer skills
Medical office / healthcare experience preferred
A friendly, proactive personality ready to make a difference

💚 Why Join Lee Health?
Competitive pay & comprehensive benefits
Medical, dental, vision, retirement
Paid time off
Tuition reimbursement
Career advancement pathways across the health system
The pride of serving your own community

🩺 Help us build something amazing in North Naples. Apply today and be part of a team creating a meaningful patient experience at Lee Health from the ground up! 🌟

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers