Events & Community Manager

About Mindspace

Founded in 2014, Mindspace is a leading flex workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses, entrepreneurs and digital nomads adapting to today’s fast-evolving hybrid work environment. Mindspace is considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, Mindspace has over 15.000 members in 45 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more.

Why you’ll love working at Mindspace?

Mindspace is a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. You’ll work with some of the best people in the industry, who love what they do. You’ll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, you’ll be presented with long term career opportunities, globally.

Who is the ideal Mindspacer?

You’re a team player. You take pride in what you do and have a mindset of “I’m all in” when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to ‘read the room’ and understand the professional environment you’re in.

About the position

Reporting directly to the Senior Community Manager, this full-time position is based in Miami. As Events & Community Manager, you will play a central role in driving revenue through events while delivering the hospitality-driven, high-touch experience Mindspace is known for.

Your primary focus is on events sales and execution. You will own the full events lifecycle—prospecting and managing leads, converting inquiries into booked events, and ensuring flawless execution from proposal through follow-up. Working closely with Operations, Community, and Marketing, you will maximize event revenue, optimize space utilization, and position Mindspace Miami as a go-to destination for premium events.

In parallel, you will support the broader member experience by fostering a strong sense of community within the space. Acting as a key point of contact, you will build trusted relationships with members and clients, anticipate needs, and ensure expectations are consistently met. Through curated programming, local partnerships, and engaging activations, you will bring the energy and character of Miami into the space—enhancing both the member experience and the commercial success of our venues.

Naturally service-oriented and commercially minded, you thrive at the intersection of sales, hospitality, and relationship-building. You are proactive, detail-oriented, and confident managing multiple stakeholders, balancing revenue goals with a warm, people-first approach. As Events & Community Manager, you are the heartbeat of our calendar—driving growth through events while creating experiences that make members and clients feel supported, valued, and at home.

REQUIREMENTS

Responsibilities

• Acting as the primary point of contact for members, ensuring a seamless and high-quality experience at all times
• Managing member accounts and ongoing relationships, with a strong focus on satisfaction, retention, and long-term loyalty
• Driving customer success initiatives through proactive engagement, personalized service, and efficient issue resolution
• Actively managing and improving key performance indicators, including member retention, Net Promoter Score (NPS), and ancillary revenue
• Proactively identify risks to member satisfaction or retention early and addressing them with thoughtful, solution-oriented approaches
• Own the full events (HOST) sales lifecycle, acting as the primary point of contact for event leads and clients—from inquiry and proposal through negotiation, contracting, execution, and post-event follow-up.
• Drive new HOST revenue by proactively identifying and pursuing event opportunities, corporate accounts, planners, and strategic local partnerships that enhance revenue and reflect the character of Miami.
• Collaborate closely with Sales to capture upsell opportunities, extensions, and ancillary revenue tied to events and member needs.
• Partner with Operations and Maintenance teams to ensure smooth daily operations and consistently high service standards for all events and members
• Foster a strong, engaged community through curated touchpoints, activations, and programming that elevate the member experience.
• Continuously refine processes and service standards based on feedback, performance insights, and evolving business needs.

Requirements

• BA degree in a related field - a must
• Experience in a sales role within the Events or Hospitality industries (Very Helpful)
• Demonstrated customer service and sales experience
• Strong verbal and written communication skills
• Experience in marketing, writing, or managing social media – an advantage
• Practical, creative fast-thinker, fast on your feet and highly aware that others rely on you kind of person
• Multi-tasking should be a walk in the park for you
• Able to translate trends into actionable ways that anticipate customer and market needs
• Be familiar with the startup ecosystem and stay up-to-date on daily happenings in your city
• Experience working at various event spaces and/or event agencies in Miami - a Plus
• Proficiency in Salesforce- a Plus
• Strong existing contact list of vendors, influencers and partners - a plus