Director of Outlets

You’re a dynamic hospitality leader who thrives on creating exceptional guest experiences across multiple dining venues. You know that consistency, energy, and strong leadership are what transform great outlets into memorable destinations. If you’re passionate about service excellence, team development, and driving performance across restaurant and bar operations… keep reading.

The Role

As the Director of Outlets, you’ll oversee all front-of-house operations across the hotel’s food & beverage outlets, including restaurants, bars, lounges, and pool or in-room dining service. You’ll lead day-to-day operations, inspire teams, and ensure each outlet delivers outstanding service, strong financial performance, and seamless guest experience.

What You’ll Be Doing

• Oversee daily operations of all outlets, ensuring consistency, quality, and service excellence
• Lead and support outlet managers and front-of-house teams to achieve operational goals
• Drive revenue through service enhancements, promotions, and guest engagement strategies
• Monitor and manage labor, scheduling, and cost control to meet financial targets
• Partner with Culinary and F&B leadership to align service and menu execution
• Review guest feedback and implement strategies to elevate satisfaction and loyalty
• Ensure compliance with health, safety, and sanitation standards
• Maintain high standards of cleanliness, presentation, and brand consistency across outlets
• Support VIP guest experiences and service recovery when needed
• Collaborate with Sales, Events, and Operations teams to support group and outlet business
• Perform additional responsibilities as needed to enhance operations Why You’ll Love It Here
• High impact leadership role overseeing multiple guest-facing outlets
• Collaborative leadership team and supportive ownership
• Opportunity to shape service culture and elevate guest experiences
• Competitive salary with performance-based incentives Ready to Join the Team

If you are ready to support the team, apply now. EOE

Qualifications

What Makes You You

• Proven leadership experience in hotel or resort outlet operations
• Strong financial acumen with experience managing labor and costs
• Exceptional communication, leadership, and team-building skills
• Passion for delivering outstanding guest experiences
• Ability to lead in a fast-paced, high-volume environment * Flexible to work any shifts including holidays and weekends.

Source: Dimension Hospitality