Senior Client Manager - Remote

Join Our Growing Team!

We are a fast-growing digital marketing company dedicated to supporting real estate professionals across the United States. Our mission is to help realtors connect with motivated buyers and sellers, filling their calendars with opportunities. The innovative solutions we offer are essential to every realtor's success, and we're looking for talented individuals to help drive that success.

As our business continues to expand, we are looking to add highly skilled Customer Service Experts to our Client Management Team. If you're passionate about providing exceptional service and have a knack for building strong client relationships, we want to hear from you!

Key Responsibilities:

Manage a daily checklist to ensure smooth service for all clients (200+).
Onboard new clients and work with the Media Buying Team to ensure a seamless experience.
Collaborate with the Delivery Team to ensure client accounts are set up correctly.
Update and maintain client CRM and accounts as needed.
Be the first point of contact for client concerns and resolve issues with a positive attitude.
Regularly check in with clients to ensure service is running smoothly.
Schedule in-depth calls with clients to discuss progress and needs.
Maintain a to-do list of client requests and manage client accounts.
Coach clients to help them achieve the best results.
Demonstrate leadership with a proactive problem-solving mindset.

We provide a comprehensive training program and detailed Standard Operating Procedures to help you get up to speed quickly. We also offer a competitive salary with performance-based bonuses for client retention!

What We're Looking For:

A self-motivated, "go-getter" attitude—someone who is driven and takes ownership of their work.
At least 2 years of experience in client retention and client management.
Strong communication skills, both written and verbal, with a professional business demeanor.
A reliable, consistent work ethic and a passion for helping clients succeed.
Experience in phone sales, particularly appointment setting or lead generation, is a plus.
Coaching or sales management experience is an added benefit.
Proven leadership experience is required.
Ability to work remotely with a reliable internet connection and a quiet workspace.
An open-minded, eager-to-learn attitude, willing to grow and adapt in a dynamic environment.

Who Shouldn't Apply:

Those who do not meet the experience and skill requirements listed above.
Individuals with a negative mindset or a sense of entitlement.
Those who are unwilling to learn and grow continuously.
People looking for a part-time role who aren't ready to commit fully.
Those who don't enjoy a competitive, results-driven environment.
If you're excited about the opportunity to make an impact and join a fast-paced, dynamic team, we encourage you to apply. We're eager to see what you can bring to the table!

Job Details:

Job Type: Full-time, remote
Salary: Starting at $48,000 per year, with the potential to earn $120,000+ based on performance
Schedule: Monday to Friday, with weekend availability
Bonus Pay: Performance-based bonuses

Required Experience:

2+ years in customer service
2+ years in B2B sales
2+ years in customer relationship management
2+ years in client retention

Work Location: Fully remote
Employment Type: Full-Time
Salary: $ 48,000.00 120,000.00 Per Year