Customer Service Representative - Registration Services - Coconut Point

Location: Coconut Point -23450 Via Coconut PointEstero FL 33928

Department: Registration Services

Work Type: Full Time

Shift: Shift 1/7:30:00 AM to 6:00:00 PM

Minimum to Midpoint Pay Rate: $15.64 - $18.75 / hour

Summary

🌟 Join Our Team at Lee Health Coconut Point! 🌟

Are you looking for an exciting career opportunity close to home in Estero ? Lee Healths modern and fast-paced Coconut Point Medical Facility is seeking a Customer Service Representative to join our Registration Services team .

📍 Location: Coconut Point Estero, FL
🕒 Schedule: TuesdayFriday | 7:30 AM 6:00 PM
💼 Department: Registration Services

As a Customer Service Representative , youll play a key role in welcoming patients, supporting their registration needs, and ensuring a positive start to their healthcare experience. This role is perfect for individuals who thrive in a dynamic environment and enjoy connecting with people.

What Youll Do:

• Provide excellent front-line customer service to patients and families

• Register patients accurately and efficiently

• Verify insurance information and process necessary documentation

• Collaborate with team members to create a smooth patient experience

💙 Why Join Lee Health?
At Lee Health, were not just a teamwere a community that values our employees as much as our patients. We offer a comprehensive benefits package to support your well-being, including:

• 🩺 Medical, Dental & Vision Insurance

• 🏝 Generous Paid Time Off

• 🏥 Retirement Plan with Employer Contribution

• 🎓 Tuition Reimbursement & Professional Development

• 💚 Wellness Programs & Employee Assistance

• 🌟 Growth opportunities across our health system

If youre ready to bring your energy, compassion, and customer service skills to a place where you can truly make a difference, wed love to meet you!

👉 Apply today and grow your career with Lee Health at Coconut Point!

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Estero