Support Specialist-Support Services 11-2026
Hiring Rate: $16.00
Shift: 8:00 a.m. – 5:00 p.m.
FLSA Status: Nonexempt Essential Attributes:
- The Mission of the Clerk of Courts has a high degree of public accountability, regular attendance and punctuality is an essential function of this position.
- Support and comply with the Mission Statement and Code of Conduct of the Clerk of Courts.
- Maintain a high standard relating to professional conduct and behavior.
- Work cooperatively with other employees of the work unit and embrace a teamwork approach to completing tasks.
- Answer incoming telephone calls systematically and professionally or forward calls to the appropriate person or department for further assistance.
- Provide services to the general public and government agencies by professionally answering questions regarding records requests, procedures, and applicable Florida Statutes.
- Assist customers by providing photocopies of public records, Certificates of Clerk, and instructions for submitting requests through PIER.
- Determine appropriate fees or costs owed and respond to customers regarding payment requirements.
- Process records requests within 1–3 business days when possible.
- Submit receipts to the front counter for processing payments on completed requests, including checks and escrow accounts.
- Verify and print microfilm/fisch and electronic images to ensure legibility and accuracy.
- Assist the public and government agencies by copying records and assisting in the destruction of records once retention requirements have been met.
- Follow record retention guidelines in accordance with Florida Statutes and Clerk policies.
- Ensure files, reels, and related records are systematically arranged and maintained for efficient retrieval.
- Manage and distribute files, reels, fisch, and copies by checking them in and out of storage as requested by departments.
- Always maintain confidentiality of sensitive data and official records.
- Provide customer service by responding to telephone inquiries, emails, and written correspondence regarding procedures, guidelines, Florida Statutes, and administrative rules.
- Assist in other areas of Support Services, including Jury operations, as needed.
- Ability to process and cashier invoices when required, in accordance with established financial procedures.
- Perform other related duties as required or assigned to support departmental operations.
- Being able to work in a constant state of alertness and safe manner.
- High School Diploma or General Education Diploma (GED). Significant history of related job responsibilities may be considered in lieu of minimum educational requirements.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write correspondence and communicate effectively with customers, judiciary, government agencies, and staff.
- Ability to perform basic mathematical calculations including addition, subtraction, multiplication, and division.
- Ability to apply common sense understanding to carry out written and verbal instructions.
- Ability to deal with problems involving multiple variables in standardized situations.
- Ability to acquire and apply knowledge of current procedures within assigned areas of responsibility.
- Ability to develop and maintain a teamwork relationship with staff and other departments.
- Ability to organize, prioritize, and manage multiple deadlines and workload demands.
- Ability to accurately type approximately 25 words per minute and operate a PC and standard office equipment.
- Proficient use of Microsoft Word and ability to learn industry-based software systems.
- Ability to remain calm and professional in a high-volume environment.
- Ability to work a flexible schedule when necessary.
- Working knowledge of Florida Statutes, County policies, and Clerk’s policies and procedures preferred.
- Bilingual applicants are encouraged to apply.
- Applicant must have the physical, developmental and mental ability to perform job tasks, work efforts, responsibilities and duties of the job illustrated above. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel; and talk or hear. The employee is frequently required to stand, walk, climb or balance. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust to focus.
- The noise level in the work environment is usually moderate.
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