Policy Support Representative

We are Farmers!

We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.

Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn't just our business - it's our culture! To learn more about our high-performance culture and open opportunities, check out and be sure to follow us on Instagram, LinkedIn, and TikTok.

Candidates within 50 miles of our hub locations in either Dayton, OH or Lake Mary, FL will be considered hybrid employees. If outside of the 50 mile radius employee will be fully remote.

Business Hours are Monday-Friday 7:00AM-7:00PM EST. During training for the role you will be working 8:00AM-4:30PM, after training you will be assigned an 8-hour shift within the business hours of 7:00AM-7:00PM EST.

Start Date: February 20, 2024

Job Summary

• Processes a high volume of moderately complex inbound policy administration requests according to established production and quality guidelines.
• Performs work independently using a knowledge management system that provides instructions for processing and responding to requests.
• Recognizes process improvement opportunities and makes suggestions to increase operational efficacy.

Essential Job Functions

• Processes moderately complex inbound policy administration requests received through non-phone channels from internal and external customers. Uses knowledge and understanding of documented learning resources to provide written responses that anticipate and eliminate the need for further responses.
• Works in multiple systems to access information, process transactions, and document important notes in customer file. Reports systems or process issues to supervisor.
• Proactively identifies process improvement opportunities and makes suggestions to optimize efficiency, increase quality, and reduce costs. Performs other duties as assigned.
• Grows knowledge through self-directed learning. Supports peers by sharing knowledge and helping them understand the knowledge management system. Assists with maintaining knowledge management system to ensure knowledge resources are current.
• Adheres to assigned, tightly regulated schedule and follows procedures for requesting time off.

Education Requirements

High school diploma or equivalent required.

Experience Requirements

Some experience in insurance or related field preferred.

Additional Qualifications

• Strong verbal communication and listening skills
• Demonstrated written communication skills
• Highly thorough and dependable
• Demonstrates a high commitment to quality
• Demonstrated problem solving skills
• Effective interpersonal skills
• Possesses flexibility to work in a fast paced, dynamic environment
• Demonstrated time management and priority setting skills
• Quickly troubleshoots and resolves problems
• Possesses a high degree of initiative
• Proactively approaches responsibilities
• Possesses strong technical aptitude

Benefits

• Farmers offers a competitive salary commensurate with experience, qualifications and location.
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance

Job Location(s): US - OH, US - FL