Automotive Service Advisor

Job Description

Job Description

Job Title: Service Advisor

Job Description:

We are currently seeking a Service Advisor to join our team and provide exceptional customer service to our clients. The ideal candidate will be responsible for managing customer inquiries, scheduling service appointments, and ensuring a seamless service experience for our clients.

Key Responsibilities:

• Greet customers and assist them with their service needs in a professional and friendly manner.
• Listen to customer concerns and accurately document service requests.
• Provide customers with accurate estimates for service work and explain the recommended services.
• Schedule service appointments and coordinate with the service department to ensure timely completion of work.
• Keep customers informed of the status of their vehicles and provide updates on any delays or additional work needed.
• Stay up to date on product knowledge and industry trends to provide accurate information to customers.
• Collaborate with service technicians and parts department to ensure a smooth service process for customers.

Qualifications:

• High school diploma or equivalent required.
• Previous experience in customer service or automotive industry preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

About Firkins:

• We are family owned and have been in business for over 70 years.
• We are located in Bradenton, Florida – just 10 minutes from award winning beaches!
• Customer Service is our number one priority.
• Our Service Department is currently expanding to better serve our community.

If you are a customer-focused individual with a passion for the automotive industry, we encourage you to apply for the Service Advisor position and join our team.

Up to $3000.00 Sign on bonus available

Benefits:

• Full time benefits include
• 401K with a match
• Health
• Dental
• Vision
• Aflac,
• Free college tuition program for you and your family