Client Success Manager

Trivium
Miami, FL

Customer Success Manager (CSM) – Remote

Location: 100% Remote (Eastern Time Zone)
Salary: $2,500–$4,500 per month, based on experience
Employment Type: Full-Time

Key Responsibilities

  • Onboard new clients following the sales process and introduce them to our services.
  • Serve as the main point of contact for clients, providing guidance, updates, and support.
  • Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO)
  • Ensure client retention by proactively addressing issues and providing solutions.
  • Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals.
  • Track and report on client progress and performance metrics.
  • Escalate issues as needed and manage difficult client interactions with confidence and professionalism
  • Contribute to process improvements and build out SOPs for the CSM function.
  • Mentor future CSM team members as the department grows.

Requirements

Required:

  • 3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment.
  • Strong understanding of digital marketing, SEO, and social media advertising, including Facebook Ads.
  • Excellent communication, negotiation, and client management skills.
  • Ability to handle challenging client situations with professionalism and assertiveness.
  • Experience with tools like GoHighLevel, Asana, Slack, and other CRM/project management tools.
  • Highly proactive, detail-oriented, and able to work independently.
  • Passionate about delivering high-quality client results.

Preferred:

  • Experience working with contractors or service-based clients.
  • Leadership experience or interest in growing into a senior CSM role.

Benefits

Why Join Us

  • Fully remote work with flexible schedule within Eastern Time.
  • Opportunity to build and lead your own team in the future.
  • Exposure to high-level client success and agency operations.
  • Supportive, fun, and high-energy team culture.
  • Opportunity to shape processes and make the role your own.
Posted 2026-06-12

Recommended Jobs

Physician - Pediatric Endocrinologist - Wesley Chapel

Johns Hopkins Medicine
Wesley Chapel, FL

Johns Hopkins All Children’s Hospital (JHACH) is looking to hire a Full Time Pediatric Endocrinologist in Wesley Chapel. Florida. JHACH is expanding its services and building a brand new 56 bed hospi…

View Details
Posted 2026-06-12

CRNA Contract Opportunity | PRN Flexibility | No Nights/Weekend | Cape Coral, Florida

Candidate Consult Co.
Cape Coral, FL

Job Description Job Description Elevate your practice with a flexible CRNA contract in Cape Coral, Florida. This 1099 PRN role offers autonomy, a focused ASC environment, and the freedom to work …

View Details
Posted 2026-04-17

Server

Experience Senior Living
Naples, FL

The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, archite…

View Details
Posted 2026-02-27

FL - Trash Helpers

A & Associates
Daytona Beach, FL

INTRODUCTION A & Associates is a reputable staffing agency with a proven track record in screening, recruiting, job placement, and career development. With more than ten (10) offices throughout t…

View Details
Posted 2026-04-24

Travel Occupational Therapist Job

Sarasota, FL

Job Overview TLC Nursing Associates, Inc. is seeking a skilled and compassionate Occupational Therapist (OT) to join our team in a healthcare setting. The OT will assess, plan, and implement reh…

View Details
Posted 2026-02-27

VOB Specialist- In Office (Boca Raton)

Quadrant Health Group
Boca Raton, FL

Verification of Benefits Specialist- In Office Quadrant Billing Solutions delivers hands-on, process-driven operational support to behavioral health programs. We are looking for VOB Specialist…

View Details
Posted 2026-06-12

Production Associate - Garment/Linen/Bulk Product Folder - Temporary

Cintas Corporation
Fort Lauderdale, FL

Requisition Number: 223773 Job Description Cintas is seeking a Production Associate – Garment/Linen/Bulk Product Folder to support the Rental Division. The Product Folder is responsible for fol…

View Details
Posted 2026-06-06

Field Service Technician, Commercial

Tesla
Florida

What To Expect Do you have a passion for accelerating the world's transition to sustainable energy? As a Commercial Field Service Technician, you will report to the Field Manager and provide diagn…

View Details
Posted 2026-05-15

Promo Team Event Staff - Daytona Intl Speedway

NASCAR
Daytona Beach, FL

DAYTONA INTERNATIONAL SPEEDWAY Daytona International Speedway is a state-of-the-art motorsports facility and was awarded the SportsBusiness Journal’s prestigious Sports Business Award for Sports Faci…

View Details
Posted 2026-02-15

Cashiers - South Daytona - FL

Zaxby's - Volusia County
South Daytona, FL

Hungry For A Great Career? To our guests, Zaxby’s is more than just a place to eat – it’s a place to have fun, s pend some time with friends and experience great food. To our team members, Zaxby…

View Details
Posted 2026-02-05