Director of Strategic Client Alignment

Job Details

Description

Who we are:

IHCS provides an Integrated Delivery System in the home setting, which includes, DME, Respiratory, Home Health and Home Infusion services. IHCS has a select network of Medicare and/or Medicaid Certified and Accredited providers to respond to the needs of our patients – 24/7. We operate with the sole intent of providing the highest quality in-home care services that improve and enhance the daily living for our patients, where our patients are #1

With over 15 years of experience, we are the trusted market leader in Home Health, Durable Medical Equipment, and Home Infusion Services. If you are passionate about inspiring, motivating, and leading teams this opportunity could be for you and we want to hear from you!

Join our team as we strive for excellence through teamwork. We are committed to delivering high quality care to our patients through Exceptional Customer Service, Proven Outcomes, and Seamless Care.

Full time team members competitive compensation package, include but not limited to;

• Medical, Vision, Dental, Short- and Long-term insurance
• Paid Federal Holidays
• 15+ days of PTO
• Employer paid life insurance
• 401K with employer contribution
• Wellness program with reward incentives
• Employee recognition and reward programs

What Will You Be Doing

The Director of Client Alignment is a strategic leadership role responsible for managing Integrated Home Care Services’ (IHCS) key health plan relationships and ensuring the successful delivery of our services, including Home Health, PDN, LTSS, and DME. This individual will lead the execution of IHCS’s Client Success strategy by driving operational excellence, overseeing complex client implementations, and ensuring projects are delivered on time, within scope and budget. The Director will collaborate cross-functionally to align internal operations with client needs, foster long-term partnerships, and deliver measurable business outcomes. Success in this role requires a deep understanding of Medicaid and Medicare programs, EVV, HIE platforms, and a strong track record of leading high-performing teams in a fast-paced, regulated healthcare environment.

What Will You Come With

• Bachelor's degree in a relevant field such as business, marketing, or communications.
• 7+ years’ experience in client / customer success, account management, or sales.
• Excellent communication and interpersonal skills.
• Ability to build strong relationships with clients and understand their needs and goals.
• Strong problem-solving and analytical skills.
• Attention to detail and the ability to manage multiple clients and tasks simultaneously.
• Experience using CRM or customer success software.
• Knowledge of the industry and market trends related to the company's products or services.
• Knowledge of sales and marketing principles to help identify upsell and cross-sell opportunities.
• Flexibility and adaptability to changing client needs and requirements.
• Results-oriented mindset with a focus on achieving client satisfaction and retention.
• Experience working with multiple stakeholders within and outside the company.
• Experience developing and executing client success strategic and plans.
• Ability to work from a remote location effectively and efficiently.
• Proficient using MS Office

Join our team as we strive for excellence through teamwork, where our patients are #1!

IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.