Senior Cards Operations Director

About Us

At Medius, we believe managing finance should be about strategy, not stress. That same mindset shapes not only the solutions we build, but also the culture we create for our people. We remove complexity, embrace innovation, and give our teams the freedom to focus on what truly matters — whether that’s transforming the future of finance with AI or finding balance to go home on time.

Founded in Sweden in 2001, Medius has grown from a local startup into a global leader in cloud-based spend management solutions. Today, thousands of organizations worldwide trust us to simplify accounts payable and spend management processes. Our journey has been driven by continuous innovation, a passion for technology, and above all — the people who make it happen.

We’re more than a software company. We’re a team of problem-solvers, innovators and collaborators working together to reinvent the category of accounts payable. Our solutions use Artificial Intelligence to eliminate manual work, bring clarity, confidence, and control, and empower finance teams of the future.

At Medius, our values guide how we work and grow together:

• Connect – We believe in the power of people—individually and collectively—and our success depends on understanding and respecting each other. We appreciate that ‘empowering finance teams of the future’ is an exciting endeavor, and we share it with everyone around us.

• Question – We enjoy the challenge of our work and the thrill of collaboration. We are not afraid to question ourselves and each other because we believe diverse perspectives can lead to better outcomes and that there is great power in resolution.

• Own – We are thorough, thoughtful, and decisive. We anticipate what’s next, what a customer might need, and then we deliver. That’s how we get things done. And that’s how we remain a leader. Customers trust us to do our job so that they can focus on what they do best.

At Medius, you’ll join a diverse, global community where curiosity is celebrated, ideas matter, and innovation never stops. If you’re passionate about technology, eager to make an impact, and ready to grow alongside a team that lives its values, Medius is where you can do your best work — your impact is global.

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Job overview

Cards Ops Director will be leading a team responsible for managing all operational functions related to card products in Medius and maximising revenue from all cards. This role oversees the operations of the end‑to‑end card process flow from sales negotiation on rebates, customer onboarding, to lifecycle management, transaction processing, vendor relationships, and continuous improvements.

Responsibilities and Duties

• Lead the operations team responsible for card onboarding, issuance and revenue optimization.
• Lead system and process improvements (automation, system upgrades, performance monitoring).
• Define, monitor, and report on key performance indicators (KPIs) for card operations and revenue growth on cards.
• Manage relationships with all card partners.
• Drive adoption of cards across customers’ supplier base and employees.
• Proactively identify opportunities for revenue growth across the existing customer base.
• Resolve card-related customer issues.
• Stakeholder management: work closely with Product, Sales, Implementation, Customer Success, Finance to align and deliver on business strategy for cards.
• Driving the strategy for Cards Revenue Optimisation.

Qualifications

• Bachelor's degree in Business, Finance, Technology, or equivalent.
• Substantial experience (7-10+ years) in card operations in a financial services / fintech / banking environment.
• Experience working with customers in mid-market/ enterprise space.
• Deep knowledge of card scheme rules, transaction lifecycle, issuing & acquiring, fraud & dispute resolution.
• Familiarity with regulatory environment for payments and cards (US and Europe).
• Strong process orientation; experience with operations improvement, automation, performance tracking.
• Excellent leadership and team management skills.
• Analytical skills; ability to work with data, metrics, to drive decision making.
• Technical literacy: comfortable working with payments systems and card management systems.