Front Desk/Customer Care Associate

The Voyager Beach Club is actively seeking a dedicated retiree for our Front Desk/Customer Care Associate position. Experience is preferred, but we are willing to train a seriously interested candidate. This position is day shift, 9:00am-5:00pm 2 days a week (Thursdays and Fridays)

What we offer:
• Paid vacation after 1 year of employment.
• Yearly reviews with possible raise.

At the Voyager Beach Club we highly value our employees. We appreciate the effort put into our Resort and Guest satisfaction. Our guests are like family, we consider our hotel a "Home away from home." We provide excellent cleaning and sanitizing with Covid-19 precautions.

A Resort Front Desk/Customer Care Agent serves as our guests’ first point of contact and manages all aspects of their accommodation. Resort Front Desk/Customer Care Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities:
• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests, collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms.
• Provide information about our hotel, available rooms, rates and amenities.
• Respond to clients’ complaints in a timely and professional manner
• Communicate with guests to better understand their individual needs to provide them with the best service possible
• Liaise with our Housekeeping Manager to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.

Skills:
• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role preferred.
• Customer service attitude.
• Excellent communication and organizational skills.
• Ability to Multitask.

Job Type: Part-time - Salary: $15.00 per hour.

Education: High school or equivalent (Required).

Experience:
• Hotel/Resort experience: 1 year (Preferred).
• Front desk: 1 year (Preferred).
• Customer service: 1 year Location: One location.

NO CALLS PLEASE - SUBMIT YOUR RESUME FOR CONSIDERATION (Thank you).