Care Coordinator / Operations Assistant

• Conduct non-clinical in-home visits to understand client needs, safety considerations, and service preferences.
• Document assessment findings clearly and communicate important information to leadership.
• Follow up with clients to ensure satisfaction and identify any service concerns.

• Respond to and manage incoming referral inquiries, including online lead platforms.
• Conduct follow-up calls to qualify potential clients and transition appropriate leads to leadership for closing.
• Maintain detailed and accurate records of all interactions within the agency’s EMR system.

• Enter visit notes and communication updates accurately and timely.
• Maintain confidentiality and protect client information at all times.
• Assist with tracking insurance authorizations and following up on payer communications.
• Ensure documentation supports compliance with state regulations and agency standards.

• Assist with coordinating Lunch and Learn events and referral partner meetings.
• Manage catering logistics and event preparation as needed.
• Represent the agency professionally within the community.

• Bilingual fluency in English and Spanish, both verbal and written, is required.
• High school diploma or equivalent required.
• Previous experience in home care, healthcare, senior living, or care coordination is preferred.
• Strong interpersonal skills with the ability to build trust quickly with seniors and families.
• Excellent organizational skills and attention to detail.
• Comfortable using EMR systems, AI software and Microsoft Office.
• Valid Florida driver’s license and reliable transportation required.
• Ability to pass Level 2 background screening in accordance with state requirements.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to HomeWell Care Service Corporate.