Client Service Coordinator
- Communicates clearly and empathetically — explains ideas well, listens actively, and adapts to the audience.
- Delivers high-quality work — sets goals, takes initiative, follows through, and monitors progress.
- Works well with others — builds relationships, collaborates effectively, and supports a strong team dynamic.
- Positive Company Culture: A supportive environment that prioritizes wellness inside and outside of work
- Work-Life Balance: Monday–Friday schedule—no weekends! Plus, enjoy paid holidays!
- Generous Paid Time Off: Including PTO to recharge and refresh
- Volunteer Time Off: Give back with 16 hours of paid volunteer time per year
- 401(k) with Company Match: Plan confidently for the future with immediate 100% vesting on employer-matched contributions
- Comprehensive Benefits: Medical, dental, vision, short-term disability, pet insurance, and more
- In-Line Tier Promotions: Achieve milestones and move up through clearly defined performance tiers—growth is built into your role!
- Bilingual Stipend: Bilingual speakers are eligible for an added bonus to their pay!
- Collaborates with clients on a claim-by-claim basis to build rapport, identify barriers, create unique solutions, and effectively strategize the best way to move forward.
- Leverage Worker’s Compensation and Transition2Work program knowledge to strengthen and maintain a direct working relationship with all stakeholders.
- Partners directly with other members of the service and sales departments to serve as a conduit for streamlined and detailed communication to the clients.
- Ensures compliance with Jurisdictional guidelines and Client Preferences on the claim.
- Discusses concerns or issues regarding the claim with proposed solutions directly with the client when necessary.
- Uses previous experience and expertise to anticipate client needs and proactively provide answers to the unasked questions leading to exceptional client experiences.
- Have the foresight to see a breakdown in process and correct it before it negatively impacts the client experience and livelihood of the injured worker.
- Aligns all written and verbal communication with company Core Values for both internal and external connections.
- Collaborates with Team Leads on escalated issues or concerns to ensure the matter is handled effectively and timely.
- Maintain detailed and accurate records of assigned files in CRM.
- Manage a predetermined caseload of claims at any one time.
- Other duties as assigned.
- Strong written and verbal communication.
- Must pay attention to detail.
- Must be able to multitask, prioritize and meet deadlines with short notice.
- Accountable and punctual.
- Flexible and adaptable to change.
- Strong phone and computer skills including proficiency in Microsoft Outlook and Word.
- Problem solving and critical thinking skills.
- Ability to successfully collaborate with others and work as a team player.
- Self-motivated individual and entrepreneurial.
- Display professionalism with co-workers and external parties.
- Build and maintain professional relationships.
- The ability to work and comply with all EEOC rules collaboratively, respectfully and to accept constructive criticism from management with dignity and respect.
- Successfully pass background check.
- Bachelor’s degree in Business, Communications, or related field, or relevant experience in lieu of education
- 2 years providing exceptional customer service
- Knowledge of the workers’ compensation industry, preferred
- Individual is required to sit for an extended period of time, stand, walk, talk and hear, use hands and fingers, handle or feel and reach with hands and arms. May also occasionally need to lift or move 0-15 pounds. Specific vision skills for computer usage and written document reading.
Recommended Jobs
Marketing Executive
Job Summary: The Marketing Executive supports the development and execution of marketing strategies to promote the companys products and brand. This role is great for someone creative analytical a…
SECURITY SUPERVISOR
Job Summary The Security Supervisor performs supervisory, as well as protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, distur…
Pre-Op/PACU Pain Management Registered Nurse
RN Pain Position Summary: The Pain Management Registered Nurse (RN) provides comprehensive nursing care to patients undergoing interventional pain management procedures. This role requires ex…
Leadership Track - Remote Sales
Job Type: 1099 Independent Contractor Schedule: Flexible, Remote Compensation: Commission-based (Average $75,000 – $250,000+ annually, uncapped) Location: Remote (U.S. only) A…
Structural EIT/Designer
Structural EIT/Designer Location: Saint Petersburg,, FL Country: United States Salary: $75K - 100K Start Date: Description: We are a multidisciplinary engineering, architectural, a…
2026 New York Life Direct Summer Internship Program - Tampa
Location Designation: Hybrid - 3 days per week Shape your future with a dynamic internship experience at New York Life. We offer opportunities across a variety of exciting businesses, includin…
Digital Nomads - Work from Home Opportunity!
Transform Lives and Your Income: Become a Distributor of Personal Development Products! Are you ready to take charge of your future and become your own boss? If you’re passionate about personal devel…
General Construction Project Manager
Description A FirstCall Mechanical Company General Construction Project Manager. Location: Tampa, FL WHO IS FIRSTCALL MECHANICAL? Kenyon & Partners is a commercial and industrial HV…
Emergency Medicine Physician in Minneola, FL
Join us at AdventHealth Minneola Hospital, a brand new state-of-the-art hospital opening December 2025 and become part of a dedicated team committed to providing exceptional healthcare to our growing…