Service Plumbing Parts Specialist

Job Summary:

The Parts Specialist supports technicians and customers by identifying, sourcing, and tracking plumbing parts needed for service jobs. This role works closely with technicians, suppliers, and customer service to ensure accurate ordering, timely delivery, and clear communication. The ideal candidate is detail-oriented, customer-focused, and comfortable in a fast-paced, high-call-volume environment. This is an office-based position. We are looking for an individual with a full working understanding of plumbing fixture and faucet components to maintain our parts inventory, costing and retail pricing for customer needs. If you have experience with plumbing parts and enjoy multi-tasking in order to thrive in a fast-paced team environment, we encourage you to apply!

Duties/Responsibilities include but are not limited to :

• Working with technicians to identify the correct part needed.
• Sourcing parts through wholesale and specialty suppliers based on price, quality and availability.
• Valid Florida driver’s license with a clean driving record
• Providing cost estimates and time frame for delivery to potential customers.
• Issuing purchase orders to external suppliers.
• Tracking purchase orders, costs and shipping fees on individual work orders in order to expedite job completion.
• Assisting with costing, invoicing and payment processing.
• Handling high call volume, answering questions for both internal and external clients.
• Maintaining regular communication with clients, as needed to update them on progress or changes.
• Accurate tracking of parts ordered, including costs, customer quotes and mark-ups.
• Working closely with a team of Customer Service Representatives
• Any reasonable job or task assigned by supervisor or management.

Job Requirements:

• Minimum of 5 years in plumbing fixture and faucet components
• Solid computer research skills.
• Great customer relation skills and phone etiquette.
• Must possess excellent communication skills
• Ability to multi-task at a high level in order to juggle ongoing needs.
• Attention to detail to ensure all documentation is properly logged when ordering parts.
• Mechanical knowledge or repair experience.
• Ability to explain technical information to non-technical customers.
• Positive initiative-taker who is coachable and willing to learn new things.

Physical Requirements:

• Lift/carry up to 50 lbs. frequently and occasionally up to 100 lbs.
• Stand, kneel, bend, climb, squat, and reach above shoulder.
• Use upper extremities for grasping, pushing/pulling, and fine hand manipulations.
• Prolonged periods of sitting at a desk and working on a computer.

Work Environment

• In office required.
• Occasionally work outdoors in extreme conditions (heat, cold, etc.)

Benefits:

• Competitive weekly pay
• Medical, Dental & Vision Insurance
• Life insurance
• 401K with company 25% match
• Paid holidays (including your Birthday!)
• Paid vacation
• Short & Long term disability
• Employee discount on company-provided services.
• Variety of Company-paid support programs for you and your family!
• Company Vehicle with Gas Card
• Tool replacement and Personal Tool Program

How to Apply:

Apply online at or contact us at (941) 413-3425. You can also apply in person by going to:

EOE - Drug Free Workplace