Parts Specialist - Service Plumbing

This is an office-based position. We are looking for an individual with a full working understanding of plumbing fixture and faucet components to maintain our parts inventory, costing and retail pricing for customer needs. If you have experience with plumbing parts and enjoy multi-tasking in order to thrive in a fast-paced team environment, we encourage you to apply!

Company Info:

Are you ready to work for a company that genuinely cares about doing the right thing?

Aqua is extremely interested in connecting with people that take pride in doing the right thing. No matter what your level of experience is, there is an opportunity for you to team up with a leader in the industry in the Sarasota and Manatee County, FL areas.

We are a faith based, values-led local expert in Plumbing, Electrical, Air Conditioning and Water Treatment Services. For almost five decades, we have been committed to delivering customers quality service from the most experienced and highly trained technicians around. Residents continue to trust Aqua Plumbing and Air for a full range of services and rest assured in knowing we provide 100% dedication to satisfaction.

What makes people choose to work at Aqua over other companies? Truly, it is how we treat people every day. We strive to offer amazing employee appreciation events and consistently show our appreciation to our team! Aqua has been a successful company for over 48 years, and we continue to grow by taking care of our clients and employees the right way. We have over 11,000 positive customer reviews, and we give back to our community in multiple ways.

EOE - Drug Free Workplace

Pay based on experience.

We would love to talk more with you about joining our team!

You can apply in person at our primary office of Aqua Plumbing & Air, Services, Inc. located at:

8283 Vico Court
Sarasota, FL 34240

Does anybody still fax these days? If so, you can send inquiries to: 941.259.4629

If you would like to e-mail your resume, send it to: [email protected]

You may also visit our website at:

Position: Parts Specialist- Service Plumbing

Job Summary:

The Parts Specialist supports technicians and customers by identifying, sourcing, and tracking plumbing parts needed for service jobs. This role works closely with technicians, suppliers, and customer service to ensure accurate ordering, timely delivery, and clear communication. The ideal candidate is detail-oriented, customer-focused, and comfortable in a fast-paced, high-call-volume environment.

Supervisory Responsibilities: None.

Duties/Responsibilities include but are not limited to :

• Working with technicians to identify the correct part needed.
• Sourcing parts through wholesale and specialty suppliers based on price, quality and availability.
• Providing cost estimates and time frame for delivery to potential customers.
• Issuing purchase orders to external suppliers.
• Tracking purchase orders, costs and shipping fees on individual work orders in order to expedite job completion.
• Assisting with costing, invoicing and payment processing.
• Handling high call volume, answering questions for both internal and external clients.
• Maintaining regular communication with clients, as needed to update them on progress or changes.
• Accurate tracking of parts ordered, including costs, customer quotes and mark-ups.
• Working closely with a team of Customer Service Representatives
• Any reasonable job or task assigned by supervisor or management.

Job Requirements:

• Minimum of 5 years in plumbing fixture and faucet components
• Solid computer research skills.
• Great customer relation skills and phone etiquette.
• Must possess excellent communication skills
• Ability to multi-task at a high level in order to juggle ongoing needs.
• Attention to detail to ensure all documentation is properly logged when ordering parts.
• Mechanical knowledge or repair experience.
• Ability to explain technical information to non-technical customers.
• Positive initiative-taker who is coachable and willing to learn new things.

Physical Requirements:

• Lift/carry up to 50 lbs. frequently and occasionally up to 100 lbs.
• Stand, kneel, bend, climb, squat, and reach above shoulder
• Use upper extremities for grasping, pushing/pulling, and fine hand manipulations.
• Work outdoors in extreme conditions (heat, cold, etc.) and in tight or confined spaces when required.
• Prolonged periods of sitting at a desk and working on a computer.

Benefits:

• Competitive pay
• Medical, Dental, & Vision Insurance
• Life Insurance
• 401K benefit program with company 25% match
• Paid holidays, including your birthday!
• Paid vacation
• Short & Long Term Disability
• Employee discount on company-provided services.
• Workers comp insurance
• Safety & training programs
• Positive culture that promotes growth and shows employee appreciation year-round
• Education assistance program