Operations Assistant (Entry-Level)

We are seeking an individual with strong organizational and process management skills to join our Operations team in a fast-paced, full-time role.

This is a process-driven, early-career position. You will not manage executives, calendars, or inboxes. You will own repeatable workflows, learn agency operations from the ground up, and run clearly defined processes across multiple client accounts.

We provide full training. Operations team members support multiple client accounts through internal training, hit tracking, report building, shipping logistics, and other core agency support tasks.

Responsibilities

• Assist in the preparation of regularly scheduled reports for several client accounts across the agency.
• Coordinate incoming and outgoing shipments.
• Work with other Operations team members to handle requests from co-workers and clients.
• Update and maintain office policies and procedures.
• Order office supplies and research new deals and suppliers.
• Handle occasional general agency support tasks as needed.
• Work out of Downtown Miami offices approximately once per week.

Cover Letter

Please include a cover letter detailing something interesting about yourself and/or your career that we will not get from reading your resume. It does not need to be long, just specific to this position. This is your opportunity to sell yourself, use it.

About MBA:

We are a "Best Agency to Work For" and the leading PR agency for consumer technology and innovative lifestyle brands in the U.S. Headquartered in Miami since 2002 (with a full-remote team), we have partnered with more than 800 brands from startups to Fortune 500. We successfully help clients launch, gain market share, enter new categories, sell products, attract retailers, raise capital, and get acquired. In addition to providing public relations and digital marketing services, we also offer an in-house primary research and analytics team, and a design studio with a full suite of creative services.

Some Advice For How To Be Successful at MBA:

We hire, promote and fire people based on these values. They act as a compass for all communications and decision-making.

• Think Like An Entrepreneur: Know the details of our business and understand how you impact our culture , work, and financial success.
• Adopt a Growth Mindset: Don’t settle or become complacent. Grow by taking advantage of opportunities to do work outside your comfort zone.
• Take Initiative: Do not wait for someone to tell you what to do. Act in the absence of specific direction. Be proactive and decisive.
• Act with Purpose: Focus on impact above all else. Know the intended result, find the most efficient path, and get shit done.
• Communicate Assertively: Proactively tackle difficult conversations with empathy and confidence . Give and request feedback in real time with helpful intent.
• Inspire Accountability: Embrace ownership of every task. Surface your mistakes. Share what you learn and use it to improve. Others will do the same.

While Optional, We Would Think It Was Cool If You Could:

• Run a 5k in under 25 minutes. We have 2 or 3 people who can do this, but we have a couple of Ironman athletes (including Max), a few marathoners, and a mountain biker who does 80+ mile races. Lots of yogis too.
• Solve a Rubik's cube in under a minute. We had an intern that could and it was mind-blowing.
• Compete in Brazilian Jiu-Jitsu. One girl competed in the Pan-American Championship, the largest Brazilian Jiu-Jitsu tournament in North America, she's also one of our new Account Coordinators.
• Climb Mt. Kilimanjaro. Our VP of Operations did this, only blacked out from high altitude and oxygen deprivation once. Nailed it.
• Be a world champion in anything. The youngest Yo-Yo World Champion in history worked with us for years.
• Start your own business. Max did... and one guy owns his own photography business...the rest of us are working on it.
• A snake shot (Foosball). Google it. No spinning.

Requirements

Excellent verbal and written communication skills.

• Excellent time management skills and the ability to effectively prioritize work.
• Ability to effectively work in a group environment.
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
• Knowledge on Shipping Software (FedEx, UPS, etc.) is a plus.
• Knowledge on Google Suite and Data Studio is a plus.
• Knowledge of Adobe Creative Suite (Photoshop, Premiere, etc.) is a plus.

Benefits

Work hard, play hard  is slightly outdated and work-life  balance  implies some sort of struggle to do one and not the other. We think  work  should be a fun, beneficial, and enjoyable part of your  life  and that your  life  should be a fun, beneficial, and enjoyable part of your  work . We try our best to provide benefits that make this a reality, and the daily transition and integration of work & life as seamless as possible.

• Flexibility – “Unlimited” and “Anywhere” is as Flexible as it Gets
• Unlimited Vacation
• Work-From-Anywhere
• Come-When-You-Want Office
• $400 Home Office Stipend
  
  
• Growth – Expand and Fine Tune Your Skills
• Leadership Coaching w/BetterUp
• 100% Paid Job-Specific Training
• Access to MasterClass, Skillshare and more
• Free Unlimited Self-Help/Business Books
  
  
• Wellness – Add Workout to Your Work Day
• $600 Fitness/Mental Health Stipend
• 100% Paid Insurance/Counseling/Therapy
• Parental Leave + Paid Return-To-Work
  
  
• Finance – “Match” is Literally Free Money
• 401K w/Match + Financial Planning
• Annual Performance Bonus
• Long-Term Incentive Plan
• $360 Annual Cell Data Reimbursement
  
  
• Team – You Will Actually Like Most of Us
• Daily Team Outing Stipend
• Free Thursday Zoom Lunches
• Private Agency Team Social Platform
• $1,500 Employee Referral Bonus
  
  
• Fun – Mandatory Company Meetings
• Annual 3-Day Cruise
• Annual MBA Family Reunion Week
• Regular All-Expenses Paid Team Outings
• Paid Miami Visits for Remote Team