Guest Journey Advisor
The Guest Journey Advisor acts as the primary point of contact for clients throughout their entire travel experiencefrom initial inquiry to post-trip feedback. Youll provide expert recommendations manage communications and ensure each traveler feels supported and inspired.
Responsibilities:
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Respond to client inquiries promptly and professionally.
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Recommend destinations experiences and itineraries based on client goals.
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Handle trip documentation and scheduling coordination.
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Follow up with clients to ensure satisfaction and gather feedback.
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Collaborate with internal teams to deliver exceptional service.
Key Qualities & Qualifications:
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Strong communication and relationship-building skills.
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Empathetic listener with excellent problem-solving abilities.
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Organized detail-oriented and adaptable.
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Enthusiasm for travel and learning about global destinations.
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Comfortable with remote communication tools (Zoom email chat).
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