Mail and Underwriting Assistant

Do you navigate change easily? Are you detail oriented?

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Come Join ReSource Pro!

Your Role...
MIS Insurance Services, a ReSource Pro company, is seeking an Underwriting Assistant to handle the processing and distribution of policy documents, including incoming hard copies, outgoing mail, certified mail, and returned correspondence, while ensuring adequate mailroom and office supplies. This role will also support underwriting functions and policy operations by processing routine policy transactions, assisting with client communications, and resolving low-complexity issues in collaboration with supervisory staff and following established procedures and guidelines.

We hire the best because our service is only as good as the people delivering it. We're committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.

This role is based at the MIS office in Maitland, FL with the option for hybrid work arrangements after training period.

In This Role, You Will...

• Receive, review, and process hard copy policy documents in accordance with established procedures.
• Generate, prepare, and send policy documents to policyholders in a timely manner.
• Sort and manage return mail, determining appropriate next steps such as re-mailing or updating records and coordinate and track certified mail to ensure accurate delivery and compliance.
• Monitor, order, and maintain mail services and general office supplies to support daily operations.
• Collaborate with the director or supervisor to process underwriting and policy-related tasks.
• Follow established procedures to manage routine tasks, including policies, binders, endorsements, cancellations, reinstatements, and final audit transactions.
• Utilize problem-solving skills to address low-complexity issues; escalate more complex issues to the supervisor.
• Support client communications as required by responding promptly to client needs, maintaining a high level of professionalism and ensuring a positive client experience.
• Answers questions professionally and assists clients by completing a task or process for them; fostering a respectful and collaborative environment by upholding professionalism and engaging in constructive and respectful conversations.
• Support a positive workplace culture by promoting open, solution-oriented communication, encouraging teamwork, and maintaining a focus on shared goals and productivity.
• Collaborate with co-workers and supervisors to meet client needs and contribute to achievement of internal team goals.
• Look for opportunities to improve processes to better support client and build knowledge and expertise in underwriting.

What You Need to be Successful...

• High School Diploma or equivalent
• 1-2 years of customer service experience preferred
• Previous clerical or administrative work preferred
• Good attention to detail, organizational and communication skills required
• Quicksolver, MS Suite and Excel experience preferred
• Ability to learn and adapt quickly in a fast-paced environment
• Excellent ability to navigate change

Your Compensation...
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a hybrid position out of our office in Maitland, FL the salary range for this location and role is $14.00 - $22.78 per hour . The salary range could be lower or higher based on the specific geographic location in which the candidate resides.

Your Benefits & Perks...

• 100% paid employee health insurance available on Day 1
• Eligible for all medical, dental, and vision benefits on Day 1
• Remote positions are Internet stipend-eligible
• 401k with employer match, vested on Day 1
• HSA/FSA available
• Long Term and short-term disability employer-provided
• Generous PTO plan with paid holidays + floating holidays
• Development and growth opportunities
• Comprehensive wellness program and prioritization of employee health

Your Interview Process...
To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom.

The standard interview process includes:

1. Behavioral Interview with Talent Acquisition
2. Online talent assessment
3. Hiring Manager Interview

*Additional interview steps may be added depending on the position or if further evaluation is needed.

Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.

About ReSource Pro:

Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history.

Equal Employment Opportunity Policy

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.