Technical Support Analyst

Job Description

Job Description

Salary:

Were Hiring! Helpdesk Technician Tier 2 Support (Managed Services)

Eola Technology Partners is seeking a skilled and motivated Tier 2 Helpdesk Technician to join our growing Managed Services team.

If youre passionate about solving complex technical issues, providing excellent customer support, and want to grow in a collaborative IT environmentwe want to hear from you.

Key Responsibilities:
Setup and maintain customers' networks, Office 365/Google Workspace environments, and hosted voice environments
Provide on-site support at client locations for troubleshooting and deployments
Serve as an escalation point and mentor to Tier 1 team members
Meet and exceed SLA standards with timely ticket resolution and top-tier customer service
Participate in on-call rotation for remote support escalations

Qualifications:
Bachelor's degree in IT, Computer Science, Business Administration, or equivalent experience
4+ years of diverse technical experience supporting Microsoft 365, Exchange Online, SharePoint Online, Intune, and Azure

Must be authorized to work in the U.S. and pass a background check
Must pass an initial and random drug screening

Desired Skills:
Proficiency with Office 365 and Google Workspace administration and support
Experience deploying and managing Intune with Windows Autopilot
Familiarity with Microsoft Defender for Endpoint
Working knowledge of Windows PowerShell scripting
Microsoft certifications such as MS-900, MS-700, MS-500, MS-100 and/or AZ-100 preferred

Experience supporting end users and documenting procedures/user guides
Strong written and verbal communication skills
Ability to multitask and manage concurrent projects
Detail-oriented, self-motivated, and adaptable under pressure
Skilled at translating technical concepts into user-friendly explanations

Location: ETP Office

*NOTE this is not a remote position

Full-Time | Competitive Pay | Career Growth Opportunities