Call Center Specialist
Job Description
Job Description
We are looking for a detail-oriented and customer-focused Call Center Specialist to join our team on a contract basis in Orlando, Florida. In this role, you will handle both inbound and outbound communications to assist exhibitors with their inquiries, provide guidance, and ensure a seamless experience. This position is ideal for someone with strong communication skills and a passion for delivering excellent customer service.
Responsibilities:• Respond to inbound calls and initiate outbound communications to address exhibitor inquiries and resolve issues.
• Provide expert advice to exhibitors on available services, budget management, and event preparation.
• Conduct proactive outreach to ensure exhibitors are prepared and help them avoid potential challenges.
• Support onsite teams by uploading reports and managing data in Salesforce.
• Participate in call programs and follow-up campaigns related to unpaid balances.
• Assist customers with troubleshooting, online ordering processes, and navigation of online platforms.
• Accurately input customer information, order details, and payment records into Salesforce and other systems.
• Investigate and resolve customer concerns, even with limited information, while maintaining professionalism and empathy.
• Communicate complex product and service details in a clear and customer-friendly manner.
• Continuously seek feedback to enhance customer interactions and improve personal performance.• Proven experience in a call center or customer service role.
• Strong ability to manage inbound and outbound calls effectively.
• Familiarity with customer service software and tools, such as Salesforce.
• Proficiency in handling email correspondence and managing multiple tasks simultaneously.
• Excellent communication and problem-solving skills.
• Basic office skills, including data entry and record management.
• Ability to guide customers through troubleshooting and online processes.
• A commitment to delivering exceptional customer experiences.
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