Service Consultant

Service Consultant

We are seeking a Service Consultant to join our Lamborghini Broward team! The ideal candidate serves as the face of the service department greeting customers as they arrive to the service drive providing excellent customer service and determining what the service needs of the vehicles are.

Benefits include access to:

• Medical, dental, vision insurances
• Company-paid life, AD&D and disability insurances
• 401(k) retirement plan with employer contributions
• Paid time off
• Awesome culture

Responsibilities

• Maintain customer relations with all existing and future clients.
• Attempt to resolve any customer concerns or seek the appropriate management contact to assist.
• Plan and coordinate known appointments that will be arriving the next day.
• Set appointments and maintain service reservations.
• Answering service calls and following up in a timely manner.
• Review all monthly specials, learn current service menus and review sublet vendor services.
• Maintain department and customers service files and review for accuracy before sending to final scanning.
• Process after hours drop off vehicles and towed in vehicles.
• Prepare all pickup and delivery clients and have ready for the drivers. Refer to pickup and delivery process manual.
• Promote the sales of labor, parts, sublet services and accessories to meet the customer's needs.
• Provide customer with accurate estimates and completion times.
• Obtain customers signature on all repair orders, document agreements, and credit card payment slips.
• Check on progress of each repair order throughout the day and keep customer informed of any status changes. Record any agreed upon changes on the repair order.
• Review all repair orders and verify that parts are billed out on appropriate lines and that all customer and warranty items have been billed and coded.
• Maintain a customer satisfaction inquiry score above national average.
• Maintain a well-groomed appearance and uniform while performing job duties or away at training.
• Other duties as assigned.

Qualifications

• High school diploma or general education degree (GED).
• Minimum three years' experience writing service with a highline dealership.
• Valid driver license and clean driving record.
• Ability to read, write, reasonable spelling skills for writing repair orders and communicating professionally with email.
• Ability to effectively present information and respond to questions from management, employees and customers.