Snr. Technical Program Manager - Product Owner (Hybrid)

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Clearwater positions open to candidates located in greater Tampa Bay area.

The purpose of the Technical Program Manager (TPM) role is to translate KnowBe4’s strategic product vision, as specified by the Product Team, into detailed technical user stories that are then used by the Engineering teams to build new features for KnowBe4’s platforms.

Responsibilities:

The Technical Program Manager (TPM) translates the Functional Vision from the Product Team into Implementation Requirements for the Development Team as follows:

• The TPM helps the PM to get Initiatives clearly defined, gathering any needed background information for the PM.


• The TPM will assist the Team to understand the PM’s intent for the initiative, and then break the initiative down into milestones in order to facilitate accurate estimates.


• The TPM will be responsible for translating initiatives into refined and prioritized (Ready) User Stories.

Required Experience:

• 
  

  BS or equivalent plus 6 years experience as a Technical Program Manager, Software Developer or Software Tester

Required Skills:

• Facilitate refinement discussions to drive out needed functional requirement details


• Write User Stories based on high-level strategic initiatives supplied by the Product Management


• Lead technical requirements-gathering sessions on complex engineering programs spanning multiple engineering teams


• Facilitate architectural discussions for any complex technical projects


• A strong blend of project management, business analysis and technical experience and the ability to work well in a team environment


• Excellent technical knowledge of current web technologies building commercial enterprise software applications


• Excellent verbal & written communication skills


• Experience with AWS & CI/CD environments


• Experience with JIRA


• Experience with UX/Prototyping tools, for instance LucidChart, Figma


• Experience with relational databases, MySQL or equivalent


• Experience working in agile environments


• FrontEnd web standards: CSS3, HTML 5


• Minimum 5 years hands-on technical experience in an IT related industry


• Prior Software Developer experience is a plus


• Product Owner or Product Manager experience is a plus


• Strong time management skills with adaptability to manage work on multiple projects and priorities

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit .

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit

No recruitment agencies, please.