Branch Manager

Job Description

Job Description

We are looking for an Branch Manager to lead branch operations in Tallahassee, Florida within the financial services industry. This contract opportunity with permanent potential is ideal for a people-focused leader who can strengthen team performance, expand business results, and deliver an outstanding customer experience. The role combines operational oversight, staff development, regulatory compliance, and community presence to support a high-performing branch environment. Open to Candidates with Cash Handling and leadership experience in the customer facing roles.

Responsibilities:

• Lead day-to-day branch activities to maintain efficient operations, strong service standards, and achievement of business objectives.

• Guide branch growth by building customer relationships, encouraging consultative product discussions, and supporting deposit, lending, and account production goals.

• Track performance measures such as customer satisfaction, profitability, review trends, and cross-sell results, then use insights to improve staffing, service delivery, and branch effectiveness.

• Coach, supervise, and develop branch employees through staffing support, onboarding, feedback, training, performance evaluations, and accountability planning.

• Reinforce compliance with internal policies, banking procedures, and applicable regulations while maintaining accurate controls for cash, security, and daily operations.

• Resolve escalated customer concerns with professionalism and sound judgment to protect service quality and strengthen trust.

• Partner with internal teams such as Risk, Audit, Human Resources, and Training to address operational needs and support branch success.

• Represent the branch in the local community through outreach, relationship-building, and activities that increase market visibility and business development opportunities.

• Assist with frontline branch functions when needed, including transaction support, account setup, loan-related processing, reconciliations, deposits, and audit readiness.

• 3+ years of leadership experience in banking, financial services, or branch operations.
• Proven ability to manage daily office or branch activities while balancing service, sales, and operational priorities.
• Experience coaching staff, conducting performance discussions, and building an accountable, team-oriented workplace.
• Working knowledge of banking procedures, branch controls, reconciliations, deposits, account activity, and transaction processing.
• Strong customer service skills with the ability to address complex issues and maintain a detail-oriented branch presence.
• Familiarity with compliance expectations, operational risk awareness, and policy-driven decision-making in a regulated environment.
• Proficiency in administrative tasks such as supply oversight, office coordination, and support for accounts payable or similar back-office processes.