Late Stage Collections Specialist
- Makes outbound and takes inbound telephone calls on all delinquent owners within their respective queues.
- Collects delinquent loan payments on Vacation Club, Sampler and Fee Based Service portfolios.
- Provides excellent customer service to our owners and assist with delinquent Maintenance Fees, reservations and other owner issues as needed.
- Continually works to keep delinquency and defaults low to avoid setting off triggers established by investors/lenders that may have a negative financial impact on the company
- Collects on delinquent loans 10 or more days past due.
- Maintains accurate banking and customer information in LSAMS, Western Union and within other departments in the Company.
- Maintains the ability to work one night shift per week.
- High School Diploma or Equivalent.
- 3 years of collection experience.
- Basic collections policies and procedures, Knowledge of the Fair Debt Collection Practices Act, working knowledge of MSOffice Suite.
- Good verbal and written communication and interpersonal skills to work effectively with a wide range of people.
- Detail and deadline-oriented with the ability to work accurately and efficiently. High level of phone etiquette with the ability to deal with customers.
- Ability to work independently toward assigned goals.
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