Revenue Operations Systems Analyst

Job Description

Job Description

ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.

About ShipMonk

Do you thrive in a fast-paced environment where your creativity can make a real impact? At ShipMonk, we're not just another 3PL. We're a technology-driven company revolutionizing the ecommerce fulfillment industry with over 2,500 employees globally across five countries, and we're looking for a detail-oriented Revenue Operations Systems Analyst to join our RevOps team.

Our Values

Merchant-first. People Make ShipMonk. Own It. Get Sh*t Done. Change the Score.

About The Role

We're seeking a Revenue Operations Systems Analyst to support the optimization, integration, and administration of systems that drive revenue performance across Sales, Marketing, Customer Experience, and Merchant Success.

This role focuses on Salesforce configuration, workflow automation, reporting accuracy, and system scalability. You will partner closely with the Revenue Operations Lead to enhance data integrity, streamline processes, and ensure our revenue systems operate efficiently and reliably.

This is a hands-on role ideal for someone who enjoys building automation, solving system challenges, and improving operational workflows behind the scenes.

What you'll do?

• Salesforce & System Administration
  Configure, customize, and maintain Salesforce to support evolving business requirements
  Build and maintain flows, custom objects, validation rules, formula fields, and automation
  Manage user permissions, roles, and system configurations
  Deploy change sets and maintain system documentation

• Revenue Systems Optimization
  Support integration workflows across GTM tools and internal systems
  Maintain data architecture consistency and enforce data hygiene standards
  Troubleshoot system issues and provide root cause analysis and resolution tracking
  Identify opportunities to simplify workflows and reduce manual processes

• Reporting & Data Integrity
  Maintain dashboards and operational reports across revenue teams
  Audit CRM data for completeness and accuracy
  Support forecasting hygiene and lifecycle reporting
  Assist in developing scalable reporting frameworks

• Cross-Functional Support
  Collaborate with Sales, Marketing, CX, and Merchant Success to understand process needs
  Support rollout and adoption of new tools or system enhancements
  Document business processes and system dependencies
  Provide technical support and training for revenue teams

Requirements

• 2–4+ years of Salesforce Administration or Revenue Operations experience
• Salesforce Administrator Certification preferred
• Strong understanding of CRM data models, automation, and change management
• Hands-on experience building Salesforce Flows and automation
• Experience supporting multi-team revenue organizations preferred
• Strong troubleshooting and analytical problem-solving skills
• High attention to detail and documentation discipline
• Ability to manage multiple priorities in a fast-paced environment

Work at ShipMonk: Perks That Pack a Punch!

• Unlimited Paid Vacation Time: Take control of your work-life balance.
• Paid Holidays: Enjoy 7 paid holidays throughout the year in the US.
• 401k Matching: We invest in your future with a generous 401k match.
• Inclusive Culture: Be yourself and thrive in our casual and upbeat environment.
• Health Benefits: We offer comprehensive health, vision, and dental insurance options to keep you feeling your best.

ShipMonk is an equal-opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants . We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant - first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

• Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
  ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
  ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
  ● Transparent Pricing : We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
  ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values

Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

• Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
• People make ShipMonk: We believe in our team and invest in our people.
• Own it: We take ownership of our work, our mistakes, and our successes.
• Get sh*t done: We're a fast-paced, high-growth company that values action and results.
• Change the score: We challenge the status quo, constantly innovating and improving.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.